Thrive Support Services Inc.
ILS Case Manager - Independent Living Services
Thrive Support Services Inc., Martinez, California, United States, 94553
POSITION
Position/Title: Independent Living Skills Case Manager
Supervisor: ILS Program Manager, COO
Department: Independent Living Services
Jobs Supervised: ILS Instructors
Hours of Work: To be coordinated with Program Manager
POSITION DESCRIPTION The Independent Living Skills (ILS) Case Manager is a full‑time, salaried/exempt management position responsible for supporting the delivery of high‑quality, person‑centered Independent Living Skills services to adults with intellectual and developmental disabilities (I/DD). The ILS Case Manager works in partnership with the ILS Program Manager to oversee service coordination, ensure compliance with Regional Center requirements and Thrive Support Services policies, and promote consumer independence, safety, and community integration. In accordance with exempt classification requirements, the ILS Case Manager must dedicate a minimum of 51% of work time to management and administrative responsibilities, including oversight, coordination, documentation, and compliance activities, and no more than 49% of time to direct client support.
QUALIFICATIONS AND REQUIREMENTS 1) Education and Experience
BA/BS in a human services delivery field.
Minimum of two years' experience working with developmentally disabled adults. Prefer ILS experience, or special education teaching experience. OR;
An appropriate combination of experience and education may be substituted for some part of the qualifications.
Some evidence of competency of training in the areas we teach.
Knowledge of Regional Center services and systems serving individuals with developmental disabilities.
2) Transportation
Valid California driver's license.
Clean driving record (DMV printout is required).
Current vehicle registration and use of a vehicle in good running condition during work hours.
Valid automobile insurance for that vehicle and all passengers that meets minimum coverage requirements of the agency.
3) Other
The willingness and ability to perform the "Essential functions" required within the company, such as office reception, answering phone, new referral consultation, use of computer for projects; typing; duties may be necessary to promote client safety, work.
The ability to work collaboratively with consumers and co‑workers.
Ability to work independently and handle multiple priorities.
Strong verbal and written communication skills.
Tuberculosis Clearance Screen.
Pass a criminal background check through fingerprint clearance.
The willingness and ability to perform all the essential functions of the job.
An employment record of punctuality, good work attendance, and reliability.
Must provide documents required to complete an I‑9 application as proof of eligibility to work in the U.S.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 1) Case Management:
Assist clients with essential lifestyle planning, development, and monitoring of the client’s individualized Support Plan (ISP) with the Program Manager of ILS.
Help the clients with understanding choices regarding lifestyle and assist them in making informed choices.
Help clients fulfill the short‑term goals of the ISP, and keep the long‑term goals in mind.
Maintain case records according to company procedures. Document progress in Written Annual Plan Quarterly Reports, Case Supervision Reports, Home Visit Records, and Service notes. Ensure all pertinent information is documented in the client’s Home Log and the case file.
Develop a list of specific duties needed to provide for the individual needs of each client and lead the team of each client in a collaborative effort to meet those needs and obtain the client’s short and long‑term goals.
Monitor ongoing health, mental/emotional, and social status of developmentally disabled adults receiving services. Provide encouragement and direction to caregivers and natural supports.
Re‑assess the care plan regularly and identify changes in needs for ongoing services.
Advocate for the client and provide support during Interdisciplinary Team (IDT) meetings and activities in the community.
Network in the community to facilitate the development of natural supports for the clients.
Initiate and co‑facilitate Circle of Support gatherings to assist the client in maintaining an effective Circle of Support. Assist the client in following up with Circle of Support members to maintain mutually beneficial and long‑lasting relationships.
Conduct formal assessments for incoming clients to evaluate their needs, preferences, and eligibility for services, ensuring a smooth and informed onboarding process.
2) Supervision of ILS Instructors
Assisting with the new hire process; including but not limited to the following:
Reviewing resumes; conducting interviews for potential new staff.
Conducting initial training for all incoming staff that will serve their clients.
Introducing new staff to clients and team.
Provide supervision for the instructors.
Perform as a leader to the clients and instructors, providing encouragement, direction and training.
Facilitating regular performance evaluations to assess employee effectiveness, provide feedback, and support professional development.
Coordinating staff schedules and ensuring adequate coverage to meet operational needs.
Reviewing and approving staff timecards while managing and monitoring overtime and lunch breaks to ensure compliance with labor policies and budget constraints.
Ensuring timely and accurate documentation in accordance with Regional Center requirements. Reviewing care notes and logs to verify completeness and accuracy, identifying any discrepancies, and ensuring all entries comply with company policies and applicable regulatory standards.
Enforce and abide by all agency policies and procedures as indicated in the employee handbook, memorandums issued by the company and/or ILS department.
Administering employee disciplinary actions and overseeing termination procedures in accordance with company policies and legal requirements.
Oversee job safety and supervise Instructors staff to ensure full compliance with OSHA regulations and workplace safety standards.
3) Conduct Education and Training
Design and deliver comprehensive staff training, including client‑specific modules tailored to individual care needs.
Deliver ILS Title 17 training to consumers, ensuring understanding of their rights and responsibilities.
Conduct educational and training sessions for team members to promote continuous learning and professional development.
Offer individualized training and coaching to staff requiring additional instruction or support.
Lead Advanced Training courses in small group settings to enhance staff skills and knowledge in specialized areas.
KNOWLEDGE AREAS
Knowledge of state and federal laws related to Adult Protection, Developmental Disabilities, and services for Vulnerable Adults.
Knowledge of social work principles, methods, and techniques.
Understanding of employee supervision and management principles.
Knowledge of adult education and training methodologies.
Familiarity with personal healthcare practices and principles.
Understanding of home management principles.
Knowledge of nutrition and meal planning.
Awareness of the aging process, developmental disabilities, and related behavioral changes.
SKILLS AND ABILITIES
Strong record‑keeping and oral communication skills.
Proficiency in safe lifting and transfer techniques for clients.
Ability to conduct effective interviews to gather accurate information.
Conflict mediation skills and knowledge of systems theory, community services, interpersonal relations, individual and group behavior, human development, and social/economic issues.
Ability to analyze complex situations, negotiate case plans, and evaluate for improvement.
Ability to clearly and concisely present complex case information.
Strong organizational skills and ability to manage workload effectively.
Ability to maintain positive communication with clients, coworkers, and community organizations.
Ability to remain calm, objective, and effective under stressful conditions.
TOOLS AND EQUIPMENT USED Tools
Desktop and laptop computers
Scanners and printers
Cell phones and tablets
General household machines
Hoyer Lift
Assist clients with Walkers, Wheelchairs, Gait Belts
Adaptive equipment
Technology
Office 365 suite includes email, one drive, word, excel, etc.
Electronic scheduling and time sheet software
Video conferencing software
PHYSICAL DEMANDS This position requires regular travel, prolonged periods of driving, and the ability to transition between various community settings. The employee must be able to sit, stand, and walk for extended periods and occasionally lift and/or move up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Sit, talk, and hear.
Read and write effectively.
Stand, walk, and use hands and arms to operate, handle, or feel objects, tools, or controls.
Reach with arms and hands.
Climb, bend, stoop, and/or crawl.
Lift and/or move up to 50 pounds on a regular basis.
Vision requirements include:
Close and distant vision
Color distinction
Night vision
Ability to adjust focus
The employee must also be able to safely drive and operate a passenger vehicle.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is a combination of both the office and the client's homes. When out of the office, the employee may be subject to adverse weather such as hot and wet and/or humid in the summers and cold and wet in the other seasons. The noise level can range from moderately quiet in the office to loud and noisy in the field. The employee occasionally may be exposed to contagious diseases and parasites and/or potentially violent individuals or domestic animals.
EXEMPT STATUS JUSTIFICATION This position qualifies as exempt under the executive exemption, based on duties involving direct supervision of staff, authority in hiring and discipline, and primary responsibility for business operations and compliance. Management duties constitute the majority (at least 51%) of work time.
GENERAL STATEMENT Applicants for appointment to this position will be required to submit a formal application and may be subject to a rating of education and experience, oral interview and/or reference check. Job‑related tests may be required of any applicant. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
#SJ2024 #J-18808-Ljbffr
Supervisor: ILS Program Manager, COO
Department: Independent Living Services
Jobs Supervised: ILS Instructors
Hours of Work: To be coordinated with Program Manager
POSITION DESCRIPTION The Independent Living Skills (ILS) Case Manager is a full‑time, salaried/exempt management position responsible for supporting the delivery of high‑quality, person‑centered Independent Living Skills services to adults with intellectual and developmental disabilities (I/DD). The ILS Case Manager works in partnership with the ILS Program Manager to oversee service coordination, ensure compliance with Regional Center requirements and Thrive Support Services policies, and promote consumer independence, safety, and community integration. In accordance with exempt classification requirements, the ILS Case Manager must dedicate a minimum of 51% of work time to management and administrative responsibilities, including oversight, coordination, documentation, and compliance activities, and no more than 49% of time to direct client support.
QUALIFICATIONS AND REQUIREMENTS 1) Education and Experience
BA/BS in a human services delivery field.
Minimum of two years' experience working with developmentally disabled adults. Prefer ILS experience, or special education teaching experience. OR;
An appropriate combination of experience and education may be substituted for some part of the qualifications.
Some evidence of competency of training in the areas we teach.
Knowledge of Regional Center services and systems serving individuals with developmental disabilities.
2) Transportation
Valid California driver's license.
Clean driving record (DMV printout is required).
Current vehicle registration and use of a vehicle in good running condition during work hours.
Valid automobile insurance for that vehicle and all passengers that meets minimum coverage requirements of the agency.
3) Other
The willingness and ability to perform the "Essential functions" required within the company, such as office reception, answering phone, new referral consultation, use of computer for projects; typing; duties may be necessary to promote client safety, work.
The ability to work collaboratively with consumers and co‑workers.
Ability to work independently and handle multiple priorities.
Strong verbal and written communication skills.
Tuberculosis Clearance Screen.
Pass a criminal background check through fingerprint clearance.
The willingness and ability to perform all the essential functions of the job.
An employment record of punctuality, good work attendance, and reliability.
Must provide documents required to complete an I‑9 application as proof of eligibility to work in the U.S.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 1) Case Management:
Assist clients with essential lifestyle planning, development, and monitoring of the client’s individualized Support Plan (ISP) with the Program Manager of ILS.
Help the clients with understanding choices regarding lifestyle and assist them in making informed choices.
Help clients fulfill the short‑term goals of the ISP, and keep the long‑term goals in mind.
Maintain case records according to company procedures. Document progress in Written Annual Plan Quarterly Reports, Case Supervision Reports, Home Visit Records, and Service notes. Ensure all pertinent information is documented in the client’s Home Log and the case file.
Develop a list of specific duties needed to provide for the individual needs of each client and lead the team of each client in a collaborative effort to meet those needs and obtain the client’s short and long‑term goals.
Monitor ongoing health, mental/emotional, and social status of developmentally disabled adults receiving services. Provide encouragement and direction to caregivers and natural supports.
Re‑assess the care plan regularly and identify changes in needs for ongoing services.
Advocate for the client and provide support during Interdisciplinary Team (IDT) meetings and activities in the community.
Network in the community to facilitate the development of natural supports for the clients.
Initiate and co‑facilitate Circle of Support gatherings to assist the client in maintaining an effective Circle of Support. Assist the client in following up with Circle of Support members to maintain mutually beneficial and long‑lasting relationships.
Conduct formal assessments for incoming clients to evaluate their needs, preferences, and eligibility for services, ensuring a smooth and informed onboarding process.
2) Supervision of ILS Instructors
Assisting with the new hire process; including but not limited to the following:
Reviewing resumes; conducting interviews for potential new staff.
Conducting initial training for all incoming staff that will serve their clients.
Introducing new staff to clients and team.
Provide supervision for the instructors.
Perform as a leader to the clients and instructors, providing encouragement, direction and training.
Facilitating regular performance evaluations to assess employee effectiveness, provide feedback, and support professional development.
Coordinating staff schedules and ensuring adequate coverage to meet operational needs.
Reviewing and approving staff timecards while managing and monitoring overtime and lunch breaks to ensure compliance with labor policies and budget constraints.
Ensuring timely and accurate documentation in accordance with Regional Center requirements. Reviewing care notes and logs to verify completeness and accuracy, identifying any discrepancies, and ensuring all entries comply with company policies and applicable regulatory standards.
Enforce and abide by all agency policies and procedures as indicated in the employee handbook, memorandums issued by the company and/or ILS department.
Administering employee disciplinary actions and overseeing termination procedures in accordance with company policies and legal requirements.
Oversee job safety and supervise Instructors staff to ensure full compliance with OSHA regulations and workplace safety standards.
3) Conduct Education and Training
Design and deliver comprehensive staff training, including client‑specific modules tailored to individual care needs.
Deliver ILS Title 17 training to consumers, ensuring understanding of their rights and responsibilities.
Conduct educational and training sessions for team members to promote continuous learning and professional development.
Offer individualized training and coaching to staff requiring additional instruction or support.
Lead Advanced Training courses in small group settings to enhance staff skills and knowledge in specialized areas.
KNOWLEDGE AREAS
Knowledge of state and federal laws related to Adult Protection, Developmental Disabilities, and services for Vulnerable Adults.
Knowledge of social work principles, methods, and techniques.
Understanding of employee supervision and management principles.
Knowledge of adult education and training methodologies.
Familiarity with personal healthcare practices and principles.
Understanding of home management principles.
Knowledge of nutrition and meal planning.
Awareness of the aging process, developmental disabilities, and related behavioral changes.
SKILLS AND ABILITIES
Strong record‑keeping and oral communication skills.
Proficiency in safe lifting and transfer techniques for clients.
Ability to conduct effective interviews to gather accurate information.
Conflict mediation skills and knowledge of systems theory, community services, interpersonal relations, individual and group behavior, human development, and social/economic issues.
Ability to analyze complex situations, negotiate case plans, and evaluate for improvement.
Ability to clearly and concisely present complex case information.
Strong organizational skills and ability to manage workload effectively.
Ability to maintain positive communication with clients, coworkers, and community organizations.
Ability to remain calm, objective, and effective under stressful conditions.
TOOLS AND EQUIPMENT USED Tools
Desktop and laptop computers
Scanners and printers
Cell phones and tablets
General household machines
Hoyer Lift
Assist clients with Walkers, Wheelchairs, Gait Belts
Adaptive equipment
Technology
Office 365 suite includes email, one drive, word, excel, etc.
Electronic scheduling and time sheet software
Video conferencing software
PHYSICAL DEMANDS This position requires regular travel, prolonged periods of driving, and the ability to transition between various community settings. The employee must be able to sit, stand, and walk for extended periods and occasionally lift and/or move up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Sit, talk, and hear.
Read and write effectively.
Stand, walk, and use hands and arms to operate, handle, or feel objects, tools, or controls.
Reach with arms and hands.
Climb, bend, stoop, and/or crawl.
Lift and/or move up to 50 pounds on a regular basis.
Vision requirements include:
Close and distant vision
Color distinction
Night vision
Ability to adjust focus
The employee must also be able to safely drive and operate a passenger vehicle.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is a combination of both the office and the client's homes. When out of the office, the employee may be subject to adverse weather such as hot and wet and/or humid in the summers and cold and wet in the other seasons. The noise level can range from moderately quiet in the office to loud and noisy in the field. The employee occasionally may be exposed to contagious diseases and parasites and/or potentially violent individuals or domestic animals.
EXEMPT STATUS JUSTIFICATION This position qualifies as exempt under the executive exemption, based on duties involving direct supervision of staff, authority in hiring and discipline, and primary responsibility for business operations and compliance. Management duties constitute the majority (at least 51%) of work time.
GENERAL STATEMENT Applicants for appointment to this position will be required to submit a formal application and may be subject to a rating of education and experience, oral interview and/or reference check. Job‑related tests may be required of any applicant. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
#SJ2024 #J-18808-Ljbffr