Edfinancial Careers
Client Relations Delinquency Resolution Specialist-Knoxville-Onsite
Edfinancial Careers, Knoxville, Tennessee, United States, 37955
Client Relations Delinquency Resolution Specialist – Knoxville – Onsite
Full-Time – Knoxville, TN
Join a team where performance pays off!
About The Role Are you competitive, goal-driven, and motivated by helping people get back on track? We’re looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists! In this role, you’ll be the voice that creates solutions. You’ll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset.
What You’ll Do
Make outbound calls & take inbound calls from borrowers who are behind on payments
Help customers find real solutions by negotiating payment arrangements
Overcome objections with confidence and empathy
Use scripts, tools, and account info to provide accurate support
Stay sharp on loan rules, compliance, and system updates
Meet and exceed performance goals for cure rates, quality, and urgency
Maintain strict confidentiality and data security standards (5C access level)
Follow assigned schedules (with flexibility for business needs)
Be a positive, professional teammate who contributes to a winning culture
What You Bring
Strong communication and negotiation skills
Persistence, resilience, and confidence under pressure
Coachability – you’re hungry to learn and improve
Professionalism and empathy in every conversation
Dependable, flexible, and committed to team success
Why You’ll Love Working with Us
Performance-focused culture – you WIN when the team WINS
Certification and annual training to keep you growing
High-trust environment that values accuracy, integrity, and customer care
Supportive leadership and a team that celebrates success together
Opportunities for cross‑training and career growth
Schedule Flexibility is important! Shifts may include evenings, weekends, and occasional overtime during peak demand – because our customers count on us.
Ready to build your career and make a real impact? Apply today and become a key player on a team that drives results! Come Grow with Us!
#J-18808-Ljbffr
Join a team where performance pays off!
About The Role Are you competitive, goal-driven, and motivated by helping people get back on track? We’re looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists! In this role, you’ll be the voice that creates solutions. You’ll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset.
What You’ll Do
Make outbound calls & take inbound calls from borrowers who are behind on payments
Help customers find real solutions by negotiating payment arrangements
Overcome objections with confidence and empathy
Use scripts, tools, and account info to provide accurate support
Stay sharp on loan rules, compliance, and system updates
Meet and exceed performance goals for cure rates, quality, and urgency
Maintain strict confidentiality and data security standards (5C access level)
Follow assigned schedules (with flexibility for business needs)
Be a positive, professional teammate who contributes to a winning culture
What You Bring
Strong communication and negotiation skills
Persistence, resilience, and confidence under pressure
Coachability – you’re hungry to learn and improve
Professionalism and empathy in every conversation
Dependable, flexible, and committed to team success
Why You’ll Love Working with Us
Performance-focused culture – you WIN when the team WINS
Certification and annual training to keep you growing
High-trust environment that values accuracy, integrity, and customer care
Supportive leadership and a team that celebrates success together
Opportunities for cross‑training and career growth
Schedule Flexibility is important! Shifts may include evenings, weekends, and occasional overtime during peak demand – because our customers count on us.
Ready to build your career and make a real impact? Apply today and become a key player on a team that drives results! Come Grow with Us!
#J-18808-Ljbffr