Limitless East Marketing
1 day ago
– Be among the first 25 applicants
About The Role We are seeking a dynamic and dedicated Customer Service Agent to join our growing team. As an agent, you will play a crucial role in ensuring customers have a positive experience with our products and services. You will be the first point of contact, addressing inquiries, resolving issues, and guiding customers through our offerings.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate information regarding products and services to customers.
Assist customers with order placements, changes, and cancellations while ensuring a smooth process.
Resolve customer complaints and issues effectively, demonstrating empathy and understanding.
Maintain detailed records of customer interactions, transactions, and feedback in our systems.
Monitor customer feedback and identify areas for improvement in service delivery.
Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred.
Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills.
Strong problem‑solving abilities and critical thinking skills.
Ability to multitask and manage time effectively in a fast‑paced environment.
Proficient in using customer service software and systems.
What We Offer
A supportive and welcoming team environment.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative, Customer Service, and Writing/Editing
Industries Office Administration
#J-18808-Ljbffr
– Be among the first 25 applicants
About The Role We are seeking a dynamic and dedicated Customer Service Agent to join our growing team. As an agent, you will play a crucial role in ensuring customers have a positive experience with our products and services. You will be the first point of contact, addressing inquiries, resolving issues, and guiding customers through our offerings.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate information regarding products and services to customers.
Assist customers with order placements, changes, and cancellations while ensuring a smooth process.
Resolve customer complaints and issues effectively, demonstrating empathy and understanding.
Maintain detailed records of customer interactions, transactions, and feedback in our systems.
Monitor customer feedback and identify areas for improvement in service delivery.
Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred.
Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills.
Strong problem‑solving abilities and critical thinking skills.
Ability to multitask and manage time effectively in a fast‑paced environment.
Proficient in using customer service software and systems.
What We Offer
A supportive and welcoming team environment.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative, Customer Service, and Writing/Editing
Industries Office Administration
#J-18808-Ljbffr