Customer Relations Specialist Job at Nomad Internet in Palm Bay

divh2Job Posting/h2pThis is a remote position. Additionally, you will play a crucial role in ensuring customer satisfaction by checking on customers to confirm modem receipt and offer assistance with setup. A background in technical support and customer service is vital for success in this role, and its important to note that this position is based in the United States./ph3Job Description/h3pResponsibilities:/pulliMonitor and respond to customer reviews on multiple platforms, addressing both positive and negative feedback promptly and professionally./liliEngage with customers on platforms such as Facebook, Google, and BBB to provide support, address concerns, and maintain a positive online presence./liliCheck-in with customers to verify modem receipt and inquire if they require any assistance with setup or troubleshooting./liliProvide technical support, guidance, and assistance to customers, ensuring they have a seamless experience with our products./liliCollaborate with the technical support and customer service teams to address customer issues and improve overall customer satisfaction./liliMaintain detailed records of interactions and feedback received for analysis and reporting./liliStay up-to-date with product knowledge, technical specifications, and company policies to effectively assist customers./li/ulpQualifications:/pulliHigh school diploma or equivalent; Bachelors degree is a plus./liliPrior experience in customer relations, technical support, or customer service is highly preferred./liliExceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses./liliStrong problem-solving skills, with a focus on finding solutions to customer issues./liliFamiliarity with CRM systems and online review platforms./liliA solid understanding of our products and the ability to guide customers through setup and troubleshooting./li/ulpSkills:/pulliCustomer-centric mindset/liliEmpathy and active listening/liliTechnical aptitude/liliEffective time management/liliAttention to detail/li/ulpWork Environment:/ppThis is a US-based position with the flexibility to work remotely or in an office setting, depending on the companys policies./ph3Requirements/h3pCompensation and Benefits:/pulliCompetitive salary/liliOpportunities for career advancement/liliAdditional benefits and perks as per company policies/li/ul/div