Aston Carter
Customer Relationship Specialist
Aston Carter, Canonsburg, Pennsylvania, United States, 15317
Owner Relations Specialist
The Owner Relations Specialist will play a crucial role in maintaining and enhancing relationships with landowners, interest partners, and industry peers. This position involves managing document control, assisting with owner inquiries, and ensuring efficient communication across different departments. Responsibilities: Scan documents into internal databases as needed. Create and monitor Salesforce accounts and cases. Prepare and mail Change of Address and ACH forms. Process new and revised owner account data. Answer incoming calls on the Owner Relations hotline. Create and maintain strong relationships with interest partners and industry peers. Research owner inquiries related to discrepancies in payments, interests, and settlements. Confirm decimal interests by calculating various interest types, including working interest, net revenue interest, NPRI, overriding interests, and Take in Kind (TIK). Analyze data to confirm leasehold HBP status, using tools such as GIS Maps and Glancer. Review lease documents to confirm lease terms, royalty percentage, gas price, deductions, and market enhancements. Provide assistance to the legal department to resolve claims and civil matters. Undertake other Land Department responsibilities as assigned. Qualifications: 0-2 years of customer service or administrative experience High school diploma or GED. Proficiency in MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications. Oil and gas industry experience would be great! Diploma required. Work Environment The work schedule is Monday through Friday, from 8:00 am to 4:30 pm, with a 30-minute lunch break. Job Type & Location This is a Contract position based out of Canonsburg, PA. Pay and Benefits The pay range for this position is $19.05 - $20.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Canonsburg, PA. Application Deadline This position is anticipated to close on Jan 16, 2026.
The Owner Relations Specialist will play a crucial role in maintaining and enhancing relationships with landowners, interest partners, and industry peers. This position involves managing document control, assisting with owner inquiries, and ensuring efficient communication across different departments. Responsibilities: Scan documents into internal databases as needed. Create and monitor Salesforce accounts and cases. Prepare and mail Change of Address and ACH forms. Process new and revised owner account data. Answer incoming calls on the Owner Relations hotline. Create and maintain strong relationships with interest partners and industry peers. Research owner inquiries related to discrepancies in payments, interests, and settlements. Confirm decimal interests by calculating various interest types, including working interest, net revenue interest, NPRI, overriding interests, and Take in Kind (TIK). Analyze data to confirm leasehold HBP status, using tools such as GIS Maps and Glancer. Review lease documents to confirm lease terms, royalty percentage, gas price, deductions, and market enhancements. Provide assistance to the legal department to resolve claims and civil matters. Undertake other Land Department responsibilities as assigned. Qualifications: 0-2 years of customer service or administrative experience High school diploma or GED. Proficiency in MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications. Oil and gas industry experience would be great! Diploma required. Work Environment The work schedule is Monday through Friday, from 8:00 am to 4:30 pm, with a 30-minute lunch break. Job Type & Location This is a Contract position based out of Canonsburg, PA. Pay and Benefits The pay range for this position is $19.05 - $20.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Canonsburg, PA. Application Deadline This position is anticipated to close on Jan 16, 2026.