Senior Team Lead, Air Import
The Air Import Senior Team Lead is responsible for overseeing the day-to-day operations of the air import team to ensure that all import shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air import coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.
Duties and Responsibilities
- Coordinate the activities of a team of air import coordinators to ensure smooth and efficient operations
- Monitor and manage the flow of import shipments to ensure compliance with customer requirements and company policies
- Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
- Resolve issues related to shipments, such as delays, damages, or customs clearance problems
- Ensure that all documentation is accurate and complete, including air waybills, commercial invoices, and other import documents
- Provide excellent customer service and ensure that customer expectations are met or exceeded
- Ensure compliance with relevant laws and regulations, including customs regulations, import controls, and hazardous materials regulations
- Participate in the development and implementation of process improvements to increase efficiency and quality of service
Educational background / Work experience
- A bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.
- A minimum of 5 years of experience in air import operations is required, with at least 2 years of experience in a supervisory or managerial role.
Skills & Competencies
- Strong knowledge of air import operations, documentation, and regulations
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office (Excel, Word, and Outlook)
- Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred
Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
- This position is responsible for supervising a team of air import coordinators, including hiring, training, and performance management.
Preferred Qualifications
- A master's degree in transportation, logistics, international business, or a related field
- Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
- Experience in project management or process improvement initiatives
- Familiarity with industry-specific software and tools, such as CargoWise or Cargospot
Language skills
- Fluent in English (oral and written)
Computer Literacy
- Proficiency in Microsoft Office (Excel, Word, and Outlook) is required.
- Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $51,500 - $70,000 / Annual. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
DSV Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company this is the place to be.
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