The TJX Companies, Inc.
Retail Engagement Coordinator
The TJX Companies, Inc., Strongsville, Ohio, United States, 44136
Retail Engagement Coordinator
– The TJX Companies, Inc.
Job Description
Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned
Who We’re Looking For
High School graduate or equivalent degree preferred
Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with or without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Experience as a coordinator or previous retail/supervisory experience preferred
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
Location 18220 Royalton Rd, Strongsville, OH
Pay Starting pay range: $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
Applicants are protected from discrimination under the Office of Equal Employment Opportunity and Title VII of the Civil Rights Act of 1964. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
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– The TJX Companies, Inc.
Job Description
Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned
Who We’re Looking For
High School graduate or equivalent degree preferred
Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with or without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Experience as a coordinator or previous retail/supervisory experience preferred
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
Location 18220 Royalton Rd, Strongsville, OH
Pay Starting pay range: $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
Applicants are protected from discrimination under the Office of Equal Employment Opportunity and Title VII of the Civil Rights Act of 1964. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
#J-18808-Ljbffr