Frontier Internet
Job Description
Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership. The Senior Construction Manager manages a workforce of Engineering (Construction) Supervisors who oversee field technicians and contractors installing and maintaining residential and business lines, OSP cable facilities, hi‑cap access services, and broadband services. Duties include meeting with local managers, maintaining capital/expense objectives, generating reports and presentations, speaking in front of large groups, managing materials, meeting with general contractors, attending state, county, and municipal pre‑construction meetings, inspecting company and contractor‑installed facilities, and promoting new and existing company products.
Operations Proficiency
Solid understanding of the business/department and ability to manage capital/expense targets
Ability to articulate business/department objectives to direct reports and set clear goals
Hold the team accountable to achieve results through coaching and performance management
Promote new and existing products as required
Determine and fulfill team needs for employee development and training
Communicate with other departments (Service, Engineering, OPCEN) to improve coordination and service quality
Execute quality control tasks (tool inspections, building and vehicle inspections, quality assurance inspections)
Support revenue budgets and provide capital budget input
Analyze operational reporting and use statistical process control tools to identify performance opportunities and provide corrective action plans
Handle employee time‑sheet approval, email administration, internal/external communications, procurement management, timesheet administration, and overtime equalization
Employee Relations
Provide feedback and direction to direct reports to ensure employee development, engagement, and business knowledge; conduct bi‑annual performance appraisals
Leverage employee communication vehicles (weekly, monthly, quarterly, one‑on‑ones) to obtain feedback on departmental goals and modify direction as needed
Utilize employee recognition programs to reward key contributions and boost morale
Partner with Human Resources to apply HR policies, procedures, and labor agreements consistently and fairly
Ensure a safe work environment through regular safety meetings, required safety training, and reinforcement of state/federal safety regulations
Respond promptly to employee feedback, issues, questions, and concerns (ideally within 24 hours)
Customer Ownership
Support employees interfacing with customers by removing barriers and soliciting process‑improvement suggestions
Hold employees and other departments accountable to meet customer needs and demands
Respond to issues identified on customer surveys and ensure action plans are developed and followed up on
Minimum of 5 years OSP construction or engineering experience
Extensive knowledge of OSP construction standards (TELCORDIA Blue Book)
Basic knowledge of FTTH and data networking
Capable of performing complex hardware/software research and providing technical support
Knowledge of plant service center, central office, and outside plant functions
Strong leadership and interpersonal skills with a strong work ethic and ability to work under pressure and meet deadlines
Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing
Effective oral and written communication skills
Basic PC skills (Excel, Word, PowerPoint, Outlook)
Valid state driver’s license
Successful completion/certification in related technical fields or vendor equipment desired
Availability 24/7 to support emergency situations as needed
Ability to work in inclement weather
Willingness to travel
What we offer
20 PTO days + 10 paid holidays per year
Day‑one medical, dental, vision, and prescription drug plans
401(k) match of 50 % on 6 % of eligible compensation
Tuition assistance program
Personal and work‑life balance resources and wellness support assistance
Employee resource groups
Same‑sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave and a phased return‑to‑work program for new parents
Up to $10k in adoption support assistance
3 weeks of paid caregiver leave
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any visas.
Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.
Frontier Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability, and will not be discriminated against on the basis of disability.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Telecommunications
Referrals increase your chances of interviewing at Frontier Internet by 2x
#J-18808-Ljbffr
Operations Proficiency
Solid understanding of the business/department and ability to manage capital/expense targets
Ability to articulate business/department objectives to direct reports and set clear goals
Hold the team accountable to achieve results through coaching and performance management
Promote new and existing products as required
Determine and fulfill team needs for employee development and training
Communicate with other departments (Service, Engineering, OPCEN) to improve coordination and service quality
Execute quality control tasks (tool inspections, building and vehicle inspections, quality assurance inspections)
Support revenue budgets and provide capital budget input
Analyze operational reporting and use statistical process control tools to identify performance opportunities and provide corrective action plans
Handle employee time‑sheet approval, email administration, internal/external communications, procurement management, timesheet administration, and overtime equalization
Employee Relations
Provide feedback and direction to direct reports to ensure employee development, engagement, and business knowledge; conduct bi‑annual performance appraisals
Leverage employee communication vehicles (weekly, monthly, quarterly, one‑on‑ones) to obtain feedback on departmental goals and modify direction as needed
Utilize employee recognition programs to reward key contributions and boost morale
Partner with Human Resources to apply HR policies, procedures, and labor agreements consistently and fairly
Ensure a safe work environment through regular safety meetings, required safety training, and reinforcement of state/federal safety regulations
Respond promptly to employee feedback, issues, questions, and concerns (ideally within 24 hours)
Customer Ownership
Support employees interfacing with customers by removing barriers and soliciting process‑improvement suggestions
Hold employees and other departments accountable to meet customer needs and demands
Respond to issues identified on customer surveys and ensure action plans are developed and followed up on
Minimum of 5 years OSP construction or engineering experience
Extensive knowledge of OSP construction standards (TELCORDIA Blue Book)
Basic knowledge of FTTH and data networking
Capable of performing complex hardware/software research and providing technical support
Knowledge of plant service center, central office, and outside plant functions
Strong leadership and interpersonal skills with a strong work ethic and ability to work under pressure and meet deadlines
Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing
Effective oral and written communication skills
Basic PC skills (Excel, Word, PowerPoint, Outlook)
Valid state driver’s license
Successful completion/certification in related technical fields or vendor equipment desired
Availability 24/7 to support emergency situations as needed
Ability to work in inclement weather
Willingness to travel
What we offer
20 PTO days + 10 paid holidays per year
Day‑one medical, dental, vision, and prescription drug plans
401(k) match of 50 % on 6 % of eligible compensation
Tuition assistance program
Personal and work‑life balance resources and wellness support assistance
Employee resource groups
Same‑sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave and a phased return‑to‑work program for new parents
Up to $10k in adoption support assistance
3 weeks of paid caregiver leave
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any visas.
Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.
Frontier Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability, and will not be discriminated against on the basis of disability.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Telecommunications
Referrals increase your chances of interviewing at Frontier Internet by 2x
#J-18808-Ljbffr