Hendrick Automotive Group
Honda Business Development Rep (Sales BDC)
Hendrick Automotive Group, Charlotte, North Carolina, United States, 28245
**Location:**Hendrick Honda South Blvd. (Charlotte, NC).**Essential Duties and Responsibilities** **include the following:*** Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.* Log all customer comments into Dealership Management System* Schedule follow-up contact if no appointment is made in Dealership Management System* Confirm scheduled appointments with future customers.* Post scheduled appointments on appointment board in the Business Development Center.* Re-schedule “no-show” customer appointments.* Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
Schedule future contact as needed.* Maintain and update customer changes in database.* Contact current customer base on current marketing incentives.* Respond to customer website request (internet inquiries).* Contact internet clients via e-mail and phone to schedule a sales or service appointment.* Notify necessary departments to inform of appointments set.* Forward any customer concerns to the correct department Manager and follow-up.* Maintains CSI at or above Company standards* Maintains an organized, clean and safe work area* Participates in required training* Follows Safeguards rules and regulations.* Demonstrates the Company’s Core Values* Maintains accurate timekeeping record in timekeeping system.* Complies with Company policies and procedures* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.* Other duties as assigned* High School Diploma or equivalent.* Previous experience in a customer support position.* Adaptability to fast-paced retail environments is advantageous.* Knowledge of Microsoft Office products.* Ability to memorize scripts for products and services.* Ability to learn web applications for customer management.* Ability to communicate effectively with customers and company personnel.Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. #J-18808-Ljbffr
Schedule future contact as needed.* Maintain and update customer changes in database.* Contact current customer base on current marketing incentives.* Respond to customer website request (internet inquiries).* Contact internet clients via e-mail and phone to schedule a sales or service appointment.* Notify necessary departments to inform of appointments set.* Forward any customer concerns to the correct department Manager and follow-up.* Maintains CSI at or above Company standards* Maintains an organized, clean and safe work area* Participates in required training* Follows Safeguards rules and regulations.* Demonstrates the Company’s Core Values* Maintains accurate timekeeping record in timekeeping system.* Complies with Company policies and procedures* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.* Other duties as assigned* High School Diploma or equivalent.* Previous experience in a customer support position.* Adaptability to fast-paced retail environments is advantageous.* Knowledge of Microsoft Office products.* Ability to memorize scripts for products and services.* Ability to learn web applications for customer management.* Ability to communicate effectively with customers and company personnel.Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. #J-18808-Ljbffr