JCPenney
Beauty Lead - Oglethorpe Mall (JCPenney)
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General Description The Beauty Lead will provide a personalized shopping experience for customers by selling beauty products and leveraging product knowledge as well as the Connect, Inspire, Engage service model. Priority is to drive sales and customer service, incorporating elements that promote consistency of general operations.
Primary Responsibilities Customer Service & Sales
Proactively approaches customers in a friendly manner to engage, determine needs, and help them make buying decisions by sharing product knowledge.
Drives self‑prioritized meeting of performance, productivity standards, metrics and sales goals.
Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross‑selling opportunities.
Resolves customer concerns by professionally listening and providing options, solutions and next steps.
Provides point‑of‑sale checkout processes including sales, returns, exchanges, line management, re‑ticketing and processing return processes.
Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.
Consistently meets established performance standards including product sales and customer service, resulting in productivity standards being met or exceeded.
General Operations
Replenishes products from received shipments, stockrooms and understock while ensuring core standards are maintained, creates and properly manages product testers.
Conducts sales floor recovery processes to ensure an organized, clean, and hygienic shopping environment that is consistently maintained and set to core standards.
Prepares for inventory and related processes such as cycle counts, stock ledger updates, RFID scans and annual inventory.
Assists the operations team with processes and procedures including pricing, signing and merchandising to standards.
Helps onboard and cross‑train store associates on beauty procedures and processes; participates in ongoing skills development through company and/or vendor provided training and skills practice.
Core Competencies and Accomplishments
Strong communication and relationship building skills.
Prioritizes customers, takes accountability, thinks critically, produces results, drives improvement and works collaboratively.
What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Paid holidays are additionally provided for eligible associates.
Pay Range USD $13.50/hr – USD $16.88/hr.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
About JCPenney JCPenney is a shopping destination for diverse, working American families. With inclusivity at its core, the company offers a broad portfolio of fashion, apparel, home, beauty, and jewelry, and provides personal services including salon, portrait and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop.
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General Description The Beauty Lead will provide a personalized shopping experience for customers by selling beauty products and leveraging product knowledge as well as the Connect, Inspire, Engage service model. Priority is to drive sales and customer service, incorporating elements that promote consistency of general operations.
Primary Responsibilities Customer Service & Sales
Proactively approaches customers in a friendly manner to engage, determine needs, and help them make buying decisions by sharing product knowledge.
Drives self‑prioritized meeting of performance, productivity standards, metrics and sales goals.
Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross‑selling opportunities.
Resolves customer concerns by professionally listening and providing options, solutions and next steps.
Provides point‑of‑sale checkout processes including sales, returns, exchanges, line management, re‑ticketing and processing return processes.
Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.
Consistently meets established performance standards including product sales and customer service, resulting in productivity standards being met or exceeded.
General Operations
Replenishes products from received shipments, stockrooms and understock while ensuring core standards are maintained, creates and properly manages product testers.
Conducts sales floor recovery processes to ensure an organized, clean, and hygienic shopping environment that is consistently maintained and set to core standards.
Prepares for inventory and related processes such as cycle counts, stock ledger updates, RFID scans and annual inventory.
Assists the operations team with processes and procedures including pricing, signing and merchandising to standards.
Helps onboard and cross‑train store associates on beauty procedures and processes; participates in ongoing skills development through company and/or vendor provided training and skills practice.
Core Competencies and Accomplishments
Strong communication and relationship building skills.
Prioritizes customers, takes accountability, thinks critically, produces results, drives improvement and works collaboratively.
What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Paid holidays are additionally provided for eligible associates.
Pay Range USD $13.50/hr – USD $16.88/hr.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
About JCPenney JCPenney is a shopping destination for diverse, working American families. With inclusivity at its core, the company offers a broad portfolio of fashion, apparel, home, beauty, and jewelry, and provides personal services including salon, portrait and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop.
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