Omni Hotels & Resorts
Banquet Manager – Omni Hotels & Resorts
Location: Barton Creek Resort & Spa.
Job Overview Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self‑motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you.
Job Description Omni Hotels & Resorts is seeking a Banquet Manager for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World’s Best Awards 2024.
To ensure proper servicing of all Banquet Functions, this role includes the setup of meeting and Banquet facilities, effective communication with supervisors and associates, and handling guest requests on the floor. The position also supports the administrative functions of the Banquet Department.
Responsibilities
Responsible for the daily supervision and direction of the Banquet team.
Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
Set priorities for all Banquet server associates; review daily worksheet and assign specific duties to each Banquet Server.
Inspect each function room prior to the event to ensure both the client's needs are fulfilled and the hotel standards are met.
Ensure appropriate execution of all banquet functions, overseeing all functions flow smoothly and trouble‑free.
Maintain the cleanliness of the department (back hallway, meeting rooms and pre‑function space).
Initiate and maintain contact with each meeting planner (in‑house) to ensure all last‑minute requests and changes are provided.
Meet with Banquets daily to ensure that dress and personal hygiene requirements are met in accordance with department standards.
Communicate all hotel, guest, and group information to Banquet associates on a daily basis.
Inspect each function room prior to, and during breaks to ensure all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.
Ensure that cleanliness and order of all storage areas is maintained.
Insure the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for the same equipment.
Introduce oneself to meeting/convention planner as primary contact while group is in‑house.
Handle and delegate last‑minute requests.
Communicate changes and pertinent information to appropriate departments, including Convention Services, Culinary and Stewarding.
Communicate effectively with other Banquet Managers, Captains, and Supervisors, passing along pertinent information in a timely manner.
Initiate appropriate disciplinary action for servers who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
Conduct monthly banquet server meetings.
Assist with the creation of schedules and monitoring of Hotschedules.
Assist with payroll and other procedures/requests required by Finance.
Assist with associate tracking and reporting, ensuring all hotel deadlines are met.
Responsible for interviewing and selecting new Banquet server associates.
Responsible for the successful on‑boarding and continuous training of Banquet server associates.
Effectively coach, counsel and discipline associates as needed.
Complete and issue performance evaluations, as well as provide on‑going coaching to Banquet server associates.
Attend pertinent hotel and department meetings.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings.
Qualifications
Must have a minimum of two years of Food & Beverage supervisory experience, preferably in the hospitality industry, or participation in the Omni LID program. A sound understanding of banquet operations is required.
Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.
Able to set priorities for the Banquet serving team and provide feedback to others that enhances performance.
Prior experience managing schedules, payroll, service recovery and associate relations matters required.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem‑solving skills, with a keen eye for detail.
Ability to work cohesively with co‑workers both within and outside of your department.
Strong organizational skills with the ability to multi‑task and provide guest follow up in a fast‑paced environment.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone.
Computer proficiency; with developed Excel skills.
Ability to compute accurate mathematical calculations.
Must be able to work a variety of shifts, including weekends and holidays.
Environment & Position Analysis
Lift, carry, and place objects weighing up to 30 lbs. and push/pull objects weighing up to 75 lbs.
Stand or walk for an extended period or for an entire work shift.
Requires repetitive motion, including frequent bending, twisting, lifting overhead and kneeling.
Tools & Equipment
Desktop computer (Opera, Alice, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine, two‑way radio dispatch, scanner.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr
Job Overview Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self‑motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you.
Job Description Omni Hotels & Resorts is seeking a Banquet Manager for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World’s Best Awards 2024.
To ensure proper servicing of all Banquet Functions, this role includes the setup of meeting and Banquet facilities, effective communication with supervisors and associates, and handling guest requests on the floor. The position also supports the administrative functions of the Banquet Department.
Responsibilities
Responsible for the daily supervision and direction of the Banquet team.
Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
Set priorities for all Banquet server associates; review daily worksheet and assign specific duties to each Banquet Server.
Inspect each function room prior to the event to ensure both the client's needs are fulfilled and the hotel standards are met.
Ensure appropriate execution of all banquet functions, overseeing all functions flow smoothly and trouble‑free.
Maintain the cleanliness of the department (back hallway, meeting rooms and pre‑function space).
Initiate and maintain contact with each meeting planner (in‑house) to ensure all last‑minute requests and changes are provided.
Meet with Banquets daily to ensure that dress and personal hygiene requirements are met in accordance with department standards.
Communicate all hotel, guest, and group information to Banquet associates on a daily basis.
Inspect each function room prior to, and during breaks to ensure all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.
Ensure that cleanliness and order of all storage areas is maintained.
Insure the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for the same equipment.
Introduce oneself to meeting/convention planner as primary contact while group is in‑house.
Handle and delegate last‑minute requests.
Communicate changes and pertinent information to appropriate departments, including Convention Services, Culinary and Stewarding.
Communicate effectively with other Banquet Managers, Captains, and Supervisors, passing along pertinent information in a timely manner.
Initiate appropriate disciplinary action for servers who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
Conduct monthly banquet server meetings.
Assist with the creation of schedules and monitoring of Hotschedules.
Assist with payroll and other procedures/requests required by Finance.
Assist with associate tracking and reporting, ensuring all hotel deadlines are met.
Responsible for interviewing and selecting new Banquet server associates.
Responsible for the successful on‑boarding and continuous training of Banquet server associates.
Effectively coach, counsel and discipline associates as needed.
Complete and issue performance evaluations, as well as provide on‑going coaching to Banquet server associates.
Attend pertinent hotel and department meetings.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings.
Qualifications
Must have a minimum of two years of Food & Beverage supervisory experience, preferably in the hospitality industry, or participation in the Omni LID program. A sound understanding of banquet operations is required.
Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.
Able to set priorities for the Banquet serving team and provide feedback to others that enhances performance.
Prior experience managing schedules, payroll, service recovery and associate relations matters required.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem‑solving skills, with a keen eye for detail.
Ability to work cohesively with co‑workers both within and outside of your department.
Strong organizational skills with the ability to multi‑task and provide guest follow up in a fast‑paced environment.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone.
Computer proficiency; with developed Excel skills.
Ability to compute accurate mathematical calculations.
Must be able to work a variety of shifts, including weekends and holidays.
Environment & Position Analysis
Lift, carry, and place objects weighing up to 30 lbs. and push/pull objects weighing up to 75 lbs.
Stand or walk for an extended period or for an entire work shift.
Requires repetitive motion, including frequent bending, twisting, lifting overhead and kneeling.
Tools & Equipment
Desktop computer (Opera, Alice, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine, two‑way radio dispatch, scanner.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr