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gategroup

Customer Account Manager

gategroup, Schiller Park, Illinois, United States, 60176

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It is used for segmentation, data experimentation and operates with the \_\_utmz cookie to improve cookie targeting capabilities.Please also see section Additional Information about Google Analytics# **Additional Information about Google Analytics**This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") in the US.Google will use this information for the purpose of evaluating the use of the Website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.Google does not associate IP addresses with any other data held by Google..Lang: This cookie is used to remember a user's language setting and to display the AWLI Button in the appropriate language. The cookie expires at the end of the session.Bcookie: This cookie to uniquely identify devices accessing LinkedIn to detect fraud and abuse on the platform. The cookie expires after two years. Lidc: This cookie is used to optimize data center selection and expires after 24 hours.* Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations* Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.* Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.* Ensures supply chain/purchasing has current up to date data and support purchasing requirements.* Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.* Communicates the customer goals and represents the customer interests to the local GGI team.* Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.* Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.* Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).* Owner of T-minus schedule to facilitate changes and bringing all departments together for success.* Maintains a professional appearance at all times. Treats the customer with dignity and respect.* Ensures customer inventory sheet to be current and up to date par levels.* Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. **SR*** Provides customer feedback to help customer reduce costs through inventory management.* Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. **SR*** Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. **SR*** Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM* Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) **SR*** Proven Account Management skills required in order to create, maintain, and enhance customer relationships* Minimum of 3 years of account/project management experience.* Extremely detail oriented* Technical and analytical competence (understands software, hardware, networks, etc.)* Motivated, goal oriented, and persistent* High level of initiative and works well in a fast paced, team environment* Handles stressful situations and deadline pressures well* Plans and carries out responsibilities with minimal direction* Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:

+ **Delta Airlines**: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.

+ **United Airlines**: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)

+ **American Airlines**: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.

+ **British Airlines**: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change

+ **Virgin Airlines**: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.* Excellent written and oral communication skills* Bilingual is a plus.* **Thinking –** Information Search and analysis & problem resolution skills* **Engaging –** Understanding others, Team Leadership and Developing People* **Inspiring –** Influencing and building relationships, Motivating and Inspiring, Communicating effectively* **Achieving –** Delivering business results under pressure, Championing Performance Improvement and Customer Focusgategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people #J-18808-Ljbffr