TechWize
501, Fifth Avenue, Suite 805 New York, NY 10017
Conversational AI Specialist (Chatbots & CX)
1 year Relevant Experience
2 years Total Experience
Full Time Job Type
2 No. of Openings
Job Description The Conversation Agent Marketer will support the development, testing, and optimization of conversational agents (chatbots and virtual assistants) used across enrollment marketing and partner engagement. This role is part of our new Conversation Agents team and focuses on the day-to-day work of building and maintaining high-quality knowledge bases, updating conversation flows, and ensuring AI agents reflect our brand voice and partner needs.
The ideal candidate should be highly organized, curious, and comfortable working with content, structured data, and digital tools. They will collaborate closely with team members, strategy partners, and marketing stakeholders to help deliver exceptional, accurate, and human-centered AI interactions to the stakeholders.
Basic Qualifications:
0–2 years of experience in marketing, content creation, operations, customer support, or related fields
Strong writing and editing skills with the ability to match tone and messaging guideline
High attention to detail, organization, and accuracy
Comfort working with structured content, templates, or digital tool
Ability to manage multiple tasks simultaneously and meet deadlines
Strong interpersonal, verbal, and written communication skills
Curiosity about AI tools, automation, and emerging technologies
Ideal Qualifications:
Experience with chatbots, conversational AI, or customer engagement platforms (professional or academic)
Familiarity with content management systems, knowledge bases, or structured content framework
Basic understanding of marketing funnels, enrollment processes, or student engagement practices
Ability to analyze performance metrics and identify opportunities to improve user experience
Demonstrated ability to collaborate effectively across teams with different levels of technical expertise
Passion for experimenting with new technologies and learning quickly in a fast-evolving space
Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment.
Responsibilities Primary Responsibilities:
Build, update, and maintain knowledge bases that power our conversational agents across enrollment and partner-facing experiences
Assist in the creation and testing of conversation flows, including intents, responses, and escalation rule
Partner with senior Conversation Agent team members to implement updates, new features, and continuous improvement
Support onboarding of new partner programs by organizing content, gathering requirements, and configuring agent responses
Conduct regular quality assurance reviews to identify content gaps, inaccuracies, or opportunities for improvement
Document agent behavior, rules, and updates within internal systems to support knowledge sharing and operational consistency
Collaborate with analytics teammates to review agent performance reports and implement recommended improvements
Ensure all work meets our standards for accessibility, compliance, and content accuracy
#J-18808-Ljbffr
Conversational AI Specialist (Chatbots & CX)
1 year Relevant Experience
2 years Total Experience
Full Time Job Type
2 No. of Openings
Job Description The Conversation Agent Marketer will support the development, testing, and optimization of conversational agents (chatbots and virtual assistants) used across enrollment marketing and partner engagement. This role is part of our new Conversation Agents team and focuses on the day-to-day work of building and maintaining high-quality knowledge bases, updating conversation flows, and ensuring AI agents reflect our brand voice and partner needs.
The ideal candidate should be highly organized, curious, and comfortable working with content, structured data, and digital tools. They will collaborate closely with team members, strategy partners, and marketing stakeholders to help deliver exceptional, accurate, and human-centered AI interactions to the stakeholders.
Basic Qualifications:
0–2 years of experience in marketing, content creation, operations, customer support, or related fields
Strong writing and editing skills with the ability to match tone and messaging guideline
High attention to detail, organization, and accuracy
Comfort working with structured content, templates, or digital tool
Ability to manage multiple tasks simultaneously and meet deadlines
Strong interpersonal, verbal, and written communication skills
Curiosity about AI tools, automation, and emerging technologies
Ideal Qualifications:
Experience with chatbots, conversational AI, or customer engagement platforms (professional or academic)
Familiarity with content management systems, knowledge bases, or structured content framework
Basic understanding of marketing funnels, enrollment processes, or student engagement practices
Ability to analyze performance metrics and identify opportunities to improve user experience
Demonstrated ability to collaborate effectively across teams with different levels of technical expertise
Passion for experimenting with new technologies and learning quickly in a fast-evolving space
Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment.
Responsibilities Primary Responsibilities:
Build, update, and maintain knowledge bases that power our conversational agents across enrollment and partner-facing experiences
Assist in the creation and testing of conversation flows, including intents, responses, and escalation rule
Partner with senior Conversation Agent team members to implement updates, new features, and continuous improvement
Support onboarding of new partner programs by organizing content, gathering requirements, and configuring agent responses
Conduct regular quality assurance reviews to identify content gaps, inaccuracies, or opportunities for improvement
Document agent behavior, rules, and updates within internal systems to support knowledge sharing and operational consistency
Collaborate with analytics teammates to review agent performance reports and implement recommended improvements
Ensure all work meets our standards for accessibility, compliance, and content accuracy
#J-18808-Ljbffr