Mutual of Omaha
Call Center Sales Team Lead
On-site (Irvine, CA)
Full-Time
$70k + $1500 monthly bonus
About the Role We are seeking a Call Center Sales Team Lead to oversee a team of high-volume outbound call professionals, known internally as Sales & Service Development Representatives (SSDRs). These representatives focus on structured outbound calling, lead qualification, prospecting, and early-stage customer engagement.
As Team Lead, you will coach, develop, and manage the day-to-day operations of this team, driving performance across sales development, customer service, and quality metrics. This role is ideal for someone who thrives in fast-paced environments, enjoys motivating others, and is skilled at optimizing both people and process to deliver high-impact results.
Key Responsibilities
Team Leadership & Performance Management
Lead a team of Sales & Service Development Representatives to meet and exceed performance goals in lead generation, customer engagement, and service.
Monitor daily performance and call activity, providing real-time coaching, feedback, and support.
Foster a culture of accountability, energy, and continuous improvement.
Coaching & Development
Provide regular one-on-one coaching sessions, performance reviews, and skill development plans.
Train new team members on call scripts, objection handling, CRM systems, and outreach best practices.
Process Optimization
Ensure call scripts, rebuttals, and service workflows are followed accurately and consistently.
Identify areas for process improvements and collaborate with cross-functional teams to implement changes.
Reporting & Analytics
Track and analyze KPIs such as call volume, lead conversion rates, service resolution, and customer satisfaction.
Prepare regular reports and insights for leadership on team performance and development trends.
Customer Experience
Model and reinforce strong customer engagement practices, emphasizing trust-building, responsiveness, and clear communication.
Serve as an escalation point for customer concerns not resolved at the rep level.
What You’ll Need to Succeed
2+ years of experience in a team lead or supervisory role in a call center or high-volume phone sales environment
Prior hands-on experience in outbound / inbound sales, lead qualification, or customer service
Proven ability to coach and motivate individuals toward achieving and exceeding KPIs
Strong communication skills—both verbal and written
Experience using CRM systems and call management tools
Organized, data-driven, and able to manage multiple priorities in a fast-paced environment
High emotional intelligence and a people-first leadership style
Preferred Qualifications
Experience in the financial services, mortgage, or insurance industries
Familiarity with scripting and quality assurance tools
Why Join Us
Fast-growing team with opportunities for advancement
Supportive leadership and collaborative culture
Competitive compensation and performance-based bonuses
Ongoing training and professional development
Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program
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On-site (Irvine, CA)
Full-Time
$70k + $1500 monthly bonus
About the Role We are seeking a Call Center Sales Team Lead to oversee a team of high-volume outbound call professionals, known internally as Sales & Service Development Representatives (SSDRs). These representatives focus on structured outbound calling, lead qualification, prospecting, and early-stage customer engagement.
As Team Lead, you will coach, develop, and manage the day-to-day operations of this team, driving performance across sales development, customer service, and quality metrics. This role is ideal for someone who thrives in fast-paced environments, enjoys motivating others, and is skilled at optimizing both people and process to deliver high-impact results.
Key Responsibilities
Team Leadership & Performance Management
Lead a team of Sales & Service Development Representatives to meet and exceed performance goals in lead generation, customer engagement, and service.
Monitor daily performance and call activity, providing real-time coaching, feedback, and support.
Foster a culture of accountability, energy, and continuous improvement.
Coaching & Development
Provide regular one-on-one coaching sessions, performance reviews, and skill development plans.
Train new team members on call scripts, objection handling, CRM systems, and outreach best practices.
Process Optimization
Ensure call scripts, rebuttals, and service workflows are followed accurately and consistently.
Identify areas for process improvements and collaborate with cross-functional teams to implement changes.
Reporting & Analytics
Track and analyze KPIs such as call volume, lead conversion rates, service resolution, and customer satisfaction.
Prepare regular reports and insights for leadership on team performance and development trends.
Customer Experience
Model and reinforce strong customer engagement practices, emphasizing trust-building, responsiveness, and clear communication.
Serve as an escalation point for customer concerns not resolved at the rep level.
What You’ll Need to Succeed
2+ years of experience in a team lead or supervisory role in a call center or high-volume phone sales environment
Prior hands-on experience in outbound / inbound sales, lead qualification, or customer service
Proven ability to coach and motivate individuals toward achieving and exceeding KPIs
Strong communication skills—both verbal and written
Experience using CRM systems and call management tools
Organized, data-driven, and able to manage multiple priorities in a fast-paced environment
High emotional intelligence and a people-first leadership style
Preferred Qualifications
Experience in the financial services, mortgage, or insurance industries
Familiarity with scripting and quality assurance tools
Why Join Us
Fast-growing team with opportunities for advancement
Supportive leadership and collaborative culture
Competitive compensation and performance-based bonuses
Ongoing training and professional development
Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program
#J-18808-Ljbffr