Mercier Consultancy is hiring: Portuguese Speaking Customer Support for Online M

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Online Music & Podcast Department for one of our clients! In this Entry Level role , you will provide invaluable support to our Portuguese-speaking clients as they explore our platform to create, share, and manage their music and podcast content. Your expertise will help ensure that these creators have a smooth and enjoyable experience. We are seeking passionate individuals who thrive in a creative environment and have a strong commitment to customer service. If you are enthusiastic about music and podcasts and enjoy assisting others, this position is a perfect fit for you! Responsibilities Respond to customer inquiries in Portuguese via email, phone, and chat Assist clients with questions about our music and podcast services Accurately document client interactions and resolutions in our support system Collaborate with internal teams to address and resolve client issues Guide clients on best practices for using the platform to maximize their content's reach Gather and relay client feedback to improve our services Participate in training sessions to stay current on platform updates and features Fluency in Portuguese and English, both written and verbal Previous experience in customer support, preferably in the music or podcast industry Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to multitask effectively in a dynamic work environment Familiarity with music and podcasting platforms is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More... #J-18808-Ljbffr