Recura AI
Customer Onboarding Specialist (AI Startup)
This range is provided by Recura AI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $75,000.00/yr - $85,000.00/yr
Additional compensation types Annual Bonus
About Us We’re an AI startup building automated sales and marketing for cash-based medical clinics. Our customers are majority women-owned businesses and rely on us to deliver intelligent, reliable AI experiences that drive revenue and growth and serve their customers. As we grow, we’re looking for a
Customer Onboarding Specialist
to lead customers through the critical first steps of adopting our platform and ensure they see immediate success.
The Role As a Customer Onboarding Specialist, you’ll take the handoff from Sales and own the onboarding process end-to-end. You’ll function as a
project manager for each new customer , guiding them through setup, coordinating with internal teams, and ensuring they’re successful in their first month live. This role combines customer success, technical implementation, and program design - ideal for someone who is organized, empathetic, and thrives on helping customers realize value quickly.
What You’ll Do
Own onboarding projects
from sales handoff through first-month success.
Define success criteria
for each customer and guide them through setup of their agent and supporting services like VOIP.
Coordinate internal stakeholders
(integrations engineering, managed services, etc.) to ensure smooth delivery of supported features.
Get customers live with their AI agents , ensuring core functionality is working and aligned with customer goals.
Monitor and support the first 30 days post-go-live , ensuring issues are resolved quickly and customers are confident using the product and dashboard before handing off to the support team and dedicated account manager.
Create and refine playbooks, documentation, and training materials
to make onboarding faster, smoother, and more scalable.
Manage many small accounts
in parallel while keeping each customer feeling prioritized and supported.
What We’re Looking For
2+ years of experience in
customer onboarding, implementation, success, or technical support
at a SaaS or tech company.
Strong organizational and project management skills—able to juggle multiple onboardings while staying on top of details.
Technical aptitude: familiarity with APIs, SaaS configurations, and ability to triage issues or route them to the right experts.
Excellent communication skills—empathetic, proactive, and able to guide non-technical users with confidence.
A builder’s mindset: comfortable creating processes, playbooks, and repeatable approaches in a fast-moving startup.
Ability to move quickly and efficiently and work well in a fast-paced environment.
Nice to Have
Experience onboarding small business customers onto complex software or in healthcare-related SaaS.
Background with AI/automation products.
Exposure to sales/marketing tech stacks.
Why Join Us
Be the
first member of our onboarding team , shaping how we bring customers live and how they experience our product from day one.
Work closely with sales, support, and engineering—your role will have a direct impact on customer success and product growth.
Clear growth path to
Onboarding Team Lead
or
Account Manager (upsell-focused)
as the company scales.
Competitive compensation, benefits, and the chance to be part of an early-stage team transforming a critical industry.
Seniority level Entry level
Employment type Full-time
Industries Medical Practices
Referrals increase your chances of interviewing at Recura AI by 2x
#J-18808-Ljbffr
Base pay range $75,000.00/yr - $85,000.00/yr
Additional compensation types Annual Bonus
About Us We’re an AI startup building automated sales and marketing for cash-based medical clinics. Our customers are majority women-owned businesses and rely on us to deliver intelligent, reliable AI experiences that drive revenue and growth and serve their customers. As we grow, we’re looking for a
Customer Onboarding Specialist
to lead customers through the critical first steps of adopting our platform and ensure they see immediate success.
The Role As a Customer Onboarding Specialist, you’ll take the handoff from Sales and own the onboarding process end-to-end. You’ll function as a
project manager for each new customer , guiding them through setup, coordinating with internal teams, and ensuring they’re successful in their first month live. This role combines customer success, technical implementation, and program design - ideal for someone who is organized, empathetic, and thrives on helping customers realize value quickly.
What You’ll Do
Own onboarding projects
from sales handoff through first-month success.
Define success criteria
for each customer and guide them through setup of their agent and supporting services like VOIP.
Coordinate internal stakeholders
(integrations engineering, managed services, etc.) to ensure smooth delivery of supported features.
Get customers live with their AI agents , ensuring core functionality is working and aligned with customer goals.
Monitor and support the first 30 days post-go-live , ensuring issues are resolved quickly and customers are confident using the product and dashboard before handing off to the support team and dedicated account manager.
Create and refine playbooks, documentation, and training materials
to make onboarding faster, smoother, and more scalable.
Manage many small accounts
in parallel while keeping each customer feeling prioritized and supported.
What We’re Looking For
2+ years of experience in
customer onboarding, implementation, success, or technical support
at a SaaS or tech company.
Strong organizational and project management skills—able to juggle multiple onboardings while staying on top of details.
Technical aptitude: familiarity with APIs, SaaS configurations, and ability to triage issues or route them to the right experts.
Excellent communication skills—empathetic, proactive, and able to guide non-technical users with confidence.
A builder’s mindset: comfortable creating processes, playbooks, and repeatable approaches in a fast-moving startup.
Ability to move quickly and efficiently and work well in a fast-paced environment.
Nice to Have
Experience onboarding small business customers onto complex software or in healthcare-related SaaS.
Background with AI/automation products.
Exposure to sales/marketing tech stacks.
Why Join Us
Be the
first member of our onboarding team , shaping how we bring customers live and how they experience our product from day one.
Work closely with sales, support, and engineering—your role will have a direct impact on customer success and product growth.
Clear growth path to
Onboarding Team Lead
or
Account Manager (upsell-focused)
as the company scales.
Competitive compensation, benefits, and the chance to be part of an early-stage team transforming a critical industry.
Seniority level Entry level
Employment type Full-time
Industries Medical Practices
Referrals increase your chances of interviewing at Recura AI by 2x
#J-18808-Ljbffr