SoFi
Fraud Prevention and Detection Specialist, Crypto
SoFi, Cottonwood Heights, Utah, United States
Fraud Prevention and Detection Specialist, Crypto
Join to apply for the Fraud Prevention and Detection Specialist, Crypto role at SoFi.
1 day ago – Be among the first 25 applicants.
This role offers a base pay range of $20.00/hr – $31.00/hr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The role We are seeking a talented and self‑motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings, fraud referrals, and the review of transactional activity in our checking/savings accounts, credit card, and investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.
What you’ll do
Conduct thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems.
Complete inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and take appropriate action based on results.
Analyze and review potentially fraudulent activity to ensure minimal loss to the organization and SoFi Members.
Coordinate cross‑functional communication to resolve fraud situations and provide recommendations.
Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies and procedures to detect and prevent fraudulent activity.
Interact with SoFi members, as needed, who are reporting fraudulent activity.
Review Member accounts for potential fraudulent activity.
Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted.
Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence.
Provide escalation and updates to the supervisor regarding alerts worked.
Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks.
Ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction.
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
Handle any special projects as assigned by the fraud management team.
What you’ll need
1+ years experience in banking, financial services, and/or other related industries preferred.
Knowledge of personal loan product preferred.
Outstanding time‑management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross‑functional, and external teams.
Ability to use Microsoft Office products.
Excellent written and verbal communication skills.
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently.
Detail‑oriented and process‑oriented approach.
Accepts responsibility, ownership, and accountability for work results.
Finds a high‑volume, dynamic, and team‑focused environment engaging.
Ability to organize and prioritize workload.
High school diploma or equivalent required.
Must have the availability to work flexible hours that will include weekends.
Preferred
Previous Crypto knowledge.
Experience with Zelle in a professional setting.
Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here – please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Referrals increase your chances of interviewing at SoFi by 2x.
#J-18808-Ljbffr
1 day ago – Be among the first 25 applicants.
This role offers a base pay range of $20.00/hr – $31.00/hr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The role We are seeking a talented and self‑motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings, fraud referrals, and the review of transactional activity in our checking/savings accounts, credit card, and investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.
What you’ll do
Conduct thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems.
Complete inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and take appropriate action based on results.
Analyze and review potentially fraudulent activity to ensure minimal loss to the organization and SoFi Members.
Coordinate cross‑functional communication to resolve fraud situations and provide recommendations.
Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies and procedures to detect and prevent fraudulent activity.
Interact with SoFi members, as needed, who are reporting fraudulent activity.
Review Member accounts for potential fraudulent activity.
Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted.
Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence.
Provide escalation and updates to the supervisor regarding alerts worked.
Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks.
Ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction.
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
Handle any special projects as assigned by the fraud management team.
What you’ll need
1+ years experience in banking, financial services, and/or other related industries preferred.
Knowledge of personal loan product preferred.
Outstanding time‑management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross‑functional, and external teams.
Ability to use Microsoft Office products.
Excellent written and verbal communication skills.
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently.
Detail‑oriented and process‑oriented approach.
Accepts responsibility, ownership, and accountability for work results.
Finds a high‑volume, dynamic, and team‑focused environment engaging.
Ability to organize and prioritize workload.
High school diploma or equivalent required.
Must have the availability to work flexible hours that will include weekends.
Preferred
Previous Crypto knowledge.
Experience with Zelle in a professional setting.
Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here – please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Referrals increase your chances of interviewing at SoFi by 2x.
#J-18808-Ljbffr