Head of Customer Success - Enterprise Regional
About The Role
As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is split between leading a team focused on optimizing operational health (including operational efficiency, customer experience, and financial health) and enabling and driving revenue growth by supporting upselling and cross‑selling efforts in collaboration with Client Partners, Account Management Managers, and Heads of Segment. You will analyze merchant performance, identify operational pain points, develop tailored solutions, and act as a co‑orchestrator of our Enterprise Partnerships, ensuring their ongoing success.
What You'll Do
- Lead a team of Customer Success Managers, ensuring timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them to effectively identify and solve potential issues.
- Co‑own and manage relationships with key restaurant brands and develop and execute the strategy to achieve quarterly and annual growth goals.
- Drive revenue growth by identifying upselling and cross‑selling opportunities, expanding product adoption, and communicating the value of our newest products with a lens of creativity to differentiate our offering.
- Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize their performance.
- Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations.
- Build strong relationships with senior stakeholders and key decision‑makers both internally and externally.
- Handle the big picture and the tiny details—organized, timely, ensuring nothing gets missed while also being attuned to high‑level strategy and consistently finding new ways to add value to existing partnerships.
- Partner with cross‑functional teams. Serve as the voice of the customer and navigate internal processes with partners from Product, Marketing, Operations, Legal, Finance, and more.
Basic Qualifications
- Minimum 8+ years of relevant experience in strategic sales or account management with enterprise clients (preferably in a tech, SaaS, advertising, or retail media company).
- Bachelor's degree in Economics, Finance, Business Administration, or a related field.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Creative thinker with a passion for problem‑solving and driving innovation.
- Ability to thrive in a fast‑paced, constantly evolving environment, with a proactive and results‑driven mindset.
- Proven track record of driving revenue growth and achieving targets.
- Basic proficiency in SQL, with the ability to adjust and refine queries as needed.
Preferred Qualifications
- Excellent listening, communication, and relationship‑building abilities. Experience managing high‑value relationships and influencing stakeholders, securing buy‑in with senior external partners.
- Proficiency in negotiation, forecasting, and problem‑solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
- Organizational skills—prioritizing ongoing processes and projects simultaneously.
- Data‑driven decision mentality and strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
- Track record of building and executing strategic sales/marketing plans (quarterly & annual).
- Ability to work cross‑functionally and manage multiple stakeholders.
- Speed, resourcefulness, and a go‑getter mentality. Comfortable working in a fast‑paced environment and navigating ambiguity.
- Experience with CRM and analytics tools (e.g., Salesforce).
- Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
Compensation & Benefits
For Chicago, IL-based roles: Base salary USD$136,000–$151,500 per year.
For Dallas, TX-based roles: Base salary USD$136,000–$151,500 per year.
For Los Angeles, CA-based roles: Base salary USD$136,000–$151,500 per year.
For Miami, FL-based roles: Base salary USD$136,000–$151,500 per year.
For New York, NY-based roles: Base salary USD$151,000–$168,000 per year.
For San Francisco, CA-based roles: Base salary USD$151,000–$168,000 per year.
All US locations: eligibility to participate in Uber's bonus program, and may be offered equity and other compensation. Eligible for various benefits. More details at
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