Ascent Software Group LLC
Customer Service Representative
Location:
Remote (U.S.)
Compensation:
$45,000 – $60,000
About Jaro Jaro is a SaaS software company on a mission to simplify the residential and commercial real estate appraisal experience. Our platform streamlines the work of thousands of appraisal-industry professionals every day, all across America.
We love builders — people who take initiative, can figure things out on their own, and aren’t afraid to ask questions when they need help. If you enjoy solving problems, learning new systems, and making customers feel supported, you’ll fit right in.
The Role As a Customer Service Representative at Jaro, you’ll be on the front lines supporting our customers as they use our platform to manage appraisal orders and integrations. You’ll troubleshoot issues, investigate workflows, and ensure customers feel heard, supported, and confident using our software.
This role requires someone who is
detail-oriented, highly organized, empathetic, and exceptional at follow-up . You’ll work closely with customers and internal teams to resolve issues efficiently and accurately.
What You’ll Do
Troubleshoot appraisal orders, platform workflows, and third-party integrations
Investigate issues thoroughly and communicate clear, timely updates to customers
Maintain accurate documentation and case notes
Follow up consistently to ensure issues are fully resolved
Partner with internal teams (Product, Engineering, Operations) when escalation is needed
Deliver empathetic, professional, and customer-focused support in every interaction
What We’re Looking For
Strong attention to detail and excellent organizational skills
Outstanding written and verbal communication
A caring, empathetic approach to customer support
Proven ability to follow up and see issues through to resolution
Comfort troubleshooting technical workflows or integrations (or eagerness to learn)
A self-starter mindset with the confidence to ask questions when needed
What It’s Like to Work Here We are a
fully remote team
that invests in collaboration, development, and solving big problems together. Our culture is
fast-paced, results-oriented, character-driven
, and a lot of fun.
Benefits Health insurance —
100% of the premium covered
Company-funded HSA
Paid holidays
Generous vacation policy
Location:
Remote (U.S.)
Compensation:
$45,000 – $60,000
About Jaro Jaro is a SaaS software company on a mission to simplify the residential and commercial real estate appraisal experience. Our platform streamlines the work of thousands of appraisal-industry professionals every day, all across America.
We love builders — people who take initiative, can figure things out on their own, and aren’t afraid to ask questions when they need help. If you enjoy solving problems, learning new systems, and making customers feel supported, you’ll fit right in.
The Role As a Customer Service Representative at Jaro, you’ll be on the front lines supporting our customers as they use our platform to manage appraisal orders and integrations. You’ll troubleshoot issues, investigate workflows, and ensure customers feel heard, supported, and confident using our software.
This role requires someone who is
detail-oriented, highly organized, empathetic, and exceptional at follow-up . You’ll work closely with customers and internal teams to resolve issues efficiently and accurately.
What You’ll Do
Troubleshoot appraisal orders, platform workflows, and third-party integrations
Investigate issues thoroughly and communicate clear, timely updates to customers
Maintain accurate documentation and case notes
Follow up consistently to ensure issues are fully resolved
Partner with internal teams (Product, Engineering, Operations) when escalation is needed
Deliver empathetic, professional, and customer-focused support in every interaction
What We’re Looking For
Strong attention to detail and excellent organizational skills
Outstanding written and verbal communication
A caring, empathetic approach to customer support
Proven ability to follow up and see issues through to resolution
Comfort troubleshooting technical workflows or integrations (or eagerness to learn)
A self-starter mindset with the confidence to ask questions when needed
What It’s Like to Work Here We are a
fully remote team
that invests in collaboration, development, and solving big problems together. Our culture is
fast-paced, results-oriented, character-driven
, and a lot of fun.
Benefits Health insurance —
100% of the premium covered
Company-funded HSA
Paid holidays
Generous vacation policy