UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Technical Trainer to join our team in San Antonio, TX.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Department & Reporting
Department: Service
Reports To: Director of Service Training
FLSA Status: Full Time/Exempt
Purpose
This position is responsible for performing technical training for all UBEO locations. Functions of the job include delivering superior service quality and technical instruction to all UBEO personnel. The role seeks to improve service levels, productivity, profitability, customer and employee satisfaction.
Responsibilities
Conduct technical instruction for all UBEO personnel.
Create and deliver training materials to improve service quality and performance.
Request and track travel requests, and verify prerequisites for participants.
Set up, maintain, and clean up the training environment, including equipment maintenance.
Demonstrate professionalism and exemplary customer service inside and outside the classroom.
Maintain a safe, professional, and healthy training environment following organizational and manufacturer standards.
Assist in training and development of service personnel, analyzing training needs and identifying improvement opportunities.
Coordinate with the Director of Service Training, Regional Directors of Service, and Branch Field Service Managers to schedule training courses.
Communicate and liaise with senior management and manufacturers to ensure compliance training and a conducive classroom environment.
Collaborate across functional groups to align departmental goals with overall UBEO strategic objectives.
Track and schedule training activities within the service department.
Maintain standards and conduct factory‑certified training for multiple vendors.
Monitor technology development and convergence to keep the service organization aligned.
Manage utilization of internal and external assets to achieve financial targets and create value for UBEO and its service organization.
Interact with customers, field service, sales, management, and administration courteously and professionally.
Complete all administrative aspects of the job accurately and on time.
Perform additional duties that support UBEO Business Services and the service organization.
Supervision
Supervised
Contacts
Internal: Exempt, Non‑Exempt
External: Prospective Customers, Current Customers, Vendors
Job Related Dimensions
Technical knowledge/skills
Analysis (problem identification)
Attention to detail
Customer service orientation
Professionalism and leadership skills
Business skills
Communication – verbal and written
Planning and organizing (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow‑up on any and all issues
Excellent supervisory, organizational, planning and training skills
Coordinating activities, evaluating data, and establishing priorities
Ability to work independently
Solid experience organizing trainings and developing/designing educational curriculum
Flexibility to a constantly changing environment
Extensive travel
Work evenings as required based on class needs
Qualifications
High School or GED or equivalent with some higher education in a specific functional area
Previous technical training experience (preferred)
Leadership training or experience (preferred)
6+ years industry experience or previous management experience
Technical aptitude and proficiency
Computer/Networking related skills, including Microsoft Office Suite
Excellent presentation and communication skills
A+ & N+ certifications (preferred)
CompTIA VCTT+ certification – to be acquired within 3 years of starting position
Physical Demands & Work Environment
Ability to operate a motor vehicle for travel to training sites.
Ability to stand/walk for prolonged periods at times.
Ability to lift 50+ lbs on occasion.
Ability to travel to different locations on a consistent basis.
Ability to work/travel on weekends as required.
Ability to work evenings as required for specific training classes.
Compensation & Benefits
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
Choice of medical, dental and vision plans that provide our employees and their families with high‑quality healthcare, including orthodontia for adults and children
Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
Company‑paid life and accidental death and dismemberment insurance for you, your spouse and children
Flexible Spending and Health Savings Account Options – pre‑tax dollars for out‑of‑pocket health or dependent care expenses
Voluntary coverages at low group rates including Aflac Insurance – protection for you and your family in the event of death or disability
Pet insurance – Nationwide coverage for your pets
Pre‑paid legal coverage – access to experienced attorneys 24/7
A generous wealth accumulation program – 401(K) plan with matching upon eligibility and free financial counseling
Generous vacation, holiday, and sick leave programs – designed to support a well‑balanced life
Equal Opportunity Employer
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
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In Summary: UBEO is a distributor/servicer of document equipment and software solutions . The role seeks to improve service levels, productivity, profitability, customer and employee satisfaction . Responsibilities include delivering superior service quality and technical instruction . The position is located in San Antonio, Texas .
En Español: UBEO Business Services, el principal proveedor de productos e servicios tecnológicos empresariales, está buscando contratar a un Entrenador Técnico para unirse a nuestro equipo en San Antonio, Texas. UBEO es distribuidor/servidor de equipos documentales y soluciones de software. Los principales productos incluyen equipos multifuncionales Xerox, Ricoh, Canon y Konica Minolta y impresoras Kyocera. Asistir en la formación y el desarrollo del personal de servicio, analizar las necesidades de capacitación e identificar oportunidades de mejora. Coordinar con el Director de Formación de Servicios, los Directores Regionales de Servicio y los Administradores de Servicios Field Branch para programar cursos de entrenamiento. Comunicarse y vincularse con la alta gerencia y fabricantes para garantizar una formación de cumplimiento y un entorno propicio para el aula. Colaborar a través de grupos funcionales para alinear los objetivos departamentales con los objetivos estratégicos generales de UBEO. Seguir y planificar actividades de formación dentro del departamento de servicios. Mantener estándares y llevar a cabo capacitaciones certificadas por fábrica para múltiples proveedores. Monitorear el desarrollo tecnológico y convergencia para mantener la organización de servicios alineados. Gestionar la utilización de activos internos y externos para lograr metas financieras y crear valor para UBEO y su organización de servicio. Interactuar con clientes, servicio de campo, ventas, gestión y administración administrativa cortés y profesionalmente. Completa todos los aspectos de la organización laboral y tiempo. Realice tareas administrativas adicionales que respalgan a la Organización de servicios y servicios de negocios. Supervisión Contatos supervisados Internos: Exentos, no exentos externos: Clientes potenciales, clientes actuales y proveedores Dimensiones relacionadas con el empleo Conocimiento técnico/habilidades Análisis (identificación de problemas) Atención a los detalles Orientación al servicio del cliente Profesionalidad y habilidades de liderazgo Habilidades comerciales Comunicación Planificación y organización verbal y escrita Trabajo en equipo (gestión de trabajo) Estándares de trabajo (preocupación por la calidad) En cualquier y todos los temas Excelentes competencias supervisionales, organizativas, planificadoras y locales de capacitación Coordinar actividades, evaluar datos e establecer prioridades La capacidad para trabajar independientemente Experiencia sólida en organizar capacitaciones y desarrollar / diseñar un currículo educativo Flexibilidad ante un entorno que cambia constantemente Capacidad para estar de pie/caminar durante largos períodos en ocasiones. Capacidade para levantar más de 50 libras ocasionalmente. Capacitación para viajar a diferentes lugares sobre una base consistente. capacidad para trabajar / viajar los fines de semana según sea necesario. Habilidad para trabajar las noches como sea requerido para clases específicas de formación. Compensación y Beneficios UBEO ofrece un paquete de compensación competitivo. UBEO también ofrece un excelente pacote de beneficios que es una parte significativa de la remuneración total de nuestro empleado. Nos esforzamos por proporcionar una amplia gama de beneficios competitivos diseñados para satisfacer sus necesidades y prioridades personales. Nuestro paquete completo de beneficios incluye: Opciones de planes médicos, dentales y visuales que brinden a nuestros empleados y sus familias atención médica de alta calidad, incluyendo la ortodoncia para adultos e niños Oportunidades de cuenta de reembolso de salud generosa pagada por la empresa Para cubrir los gastos deducibles El seguro de vida y muerte accidental y desmembramiento pagado por la compañía para usted, su cónyuge e hijos Oportunidad de pago flexible y cuentas de ahorro de salud Pre-tapes preliminares para asistencia sanitaria fuera de bolsillo o cuidados con dependientes Cobertura voluntaria a bajas tarifas grupales incluyendo el Seguro Aflacente Protección para usted y su familia en caso de fallecimiento u incapacidad Aseguramiento de mascotas