Account Management Associate II - Public & Commercial
Kaiser Permanente, Denver, CO, United States
Account Management Associate II - Public & Commercial
Join to apply for the Account Management Associate II - Public & Commercial role at Kaiser Permanente.
Work location is remote (e.g. home address), per Kaiser Permanente Authorized States Policy. Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 10350 E. Dakota Ave., Denver, Colorado 80247.
Job Summary Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.
Essential Responsibilities
Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within one’s team to address routine and some non‑routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within one's team.
Supports a positive customer experience and market turnaround expectations by building and maintaining administrative relationships with customers, consultants, brokers, and/or channels. Works with cross‑team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; follows broad guidance to address and resolve routine and some non‑routine customer, consultant, broker, and/or channel partner questions and concerns; completes standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partners with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and provides accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.
Knowledge, Skills and Abilities (Core)
Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication
Minimum Qualifications
High School Diploma or GED, or equivalent AND minimum one (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
Accident and Health Insurance License (Colorado) within 3 months of hire.
Preferred Qualifications
Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
Health Insurance License in state(s) where applicable.
Seniority Level Entry level
Employment Type Contract
Job Function Sales and Business Development
Industries Hospitals and Health Care
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Work location is remote (e.g. home address), per Kaiser Permanente Authorized States Policy. Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 10350 E. Dakota Ave., Denver, Colorado 80247.
Job Summary Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.
Essential Responsibilities
Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within one’s team to address routine and some non‑routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within one's team.
Supports a positive customer experience and market turnaround expectations by building and maintaining administrative relationships with customers, consultants, brokers, and/or channels. Works with cross‑team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; follows broad guidance to address and resolve routine and some non‑routine customer, consultant, broker, and/or channel partner questions and concerns; completes standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partners with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and provides accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.
Knowledge, Skills and Abilities (Core)
Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication
Minimum Qualifications
High School Diploma or GED, or equivalent AND minimum one (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
Accident and Health Insurance License (Colorado) within 3 months of hire.
Preferred Qualifications
Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
Health Insurance License in state(s) where applicable.
Seniority Level Entry level
Employment Type Contract
Job Function Sales and Business Development
Industries Hospitals and Health Care
#J-18808-Ljbffr