Intralox
Responsibilities
Lead and deliver high-impact, instructor-led training for customers in classroom, virtual, and on-site environments. Support the design, development, and continuous refinement of technical training materials, including presentations, hands‑on activities, digital learning modules, and job aids. Assess training effectiveness using learner feedback and demonstrated knowledge/skill outcomes; drive ongoing improvements to training content and delivery. Translate business and customer needs into training requirements by analyzing product and process audits, performance metrics, maintenance/troubleshooting data, and account strategies. Collaborate with the Training Project Manager and Training Manager in advance of each project to confirm logistics and ensure all health and safety requirements are met; oversee training spaces to maintain participant safety during delivery. Contribute to the development and execution of train‑the‑trainer programs to build internal instructional capability. Strengthen the Intralox Customer Training program by creating and simplifying tools, sharing knowledge across the team, and partnering with designers, instructors, and field technicians to establish best practices. Requirements
5+ years’ experience in teaching, instructional delivery, and/or technical training. Mechanical and/or electrical engineering degree, or 5+ years of relevant work experience and demonstrated technical aptitude. Working knowledge of engineering design software such as AutoCAD and Inventor. Demonstrated ability to communicate mechanical engineering concepts clearly, concisely, and in an accessible manner. Strong communication and facilitation skills, including presenting, active listening, effective questioning, and time management. Customer-focused mindset with a proven commitment to delivering an exceptional training experience. Self‑directed and adaptable; confident, resilient, proactive, and capable of managing priorities independently. Excellent planning, organizational, and project management capabilities. Receptive to feedback with a track record of effective cross‑functional collaboration. Willingness to travel up to 75% to support customer training schedules, including occasional weekends. Ability to transport and handle up to 75 lbs. of training equipment on customer sites as needed.
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Lead and deliver high-impact, instructor-led training for customers in classroom, virtual, and on-site environments. Support the design, development, and continuous refinement of technical training materials, including presentations, hands‑on activities, digital learning modules, and job aids. Assess training effectiveness using learner feedback and demonstrated knowledge/skill outcomes; drive ongoing improvements to training content and delivery. Translate business and customer needs into training requirements by analyzing product and process audits, performance metrics, maintenance/troubleshooting data, and account strategies. Collaborate with the Training Project Manager and Training Manager in advance of each project to confirm logistics and ensure all health and safety requirements are met; oversee training spaces to maintain participant safety during delivery. Contribute to the development and execution of train‑the‑trainer programs to build internal instructional capability. Strengthen the Intralox Customer Training program by creating and simplifying tools, sharing knowledge across the team, and partnering with designers, instructors, and field technicians to establish best practices. Requirements
5+ years’ experience in teaching, instructional delivery, and/or technical training. Mechanical and/or electrical engineering degree, or 5+ years of relevant work experience and demonstrated technical aptitude. Working knowledge of engineering design software such as AutoCAD and Inventor. Demonstrated ability to communicate mechanical engineering concepts clearly, concisely, and in an accessible manner. Strong communication and facilitation skills, including presenting, active listening, effective questioning, and time management. Customer-focused mindset with a proven commitment to delivering an exceptional training experience. Self‑directed and adaptable; confident, resilient, proactive, and capable of managing priorities independently. Excellent planning, organizational, and project management capabilities. Receptive to feedback with a track record of effective cross‑functional collaboration. Willingness to travel up to 75% to support customer training schedules, including occasional weekends. Ability to transport and handle up to 75 lbs. of training equipment on customer sites as needed.
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