Four Seasons Hotels and Resorts
Guest Relations Specialist
Four Seasons Hotels and Resorts – West Palm Beach, FL
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver exceptional guest experiences is through a world‑class employee experience and company culture.
About the location Here at Palm Beach Island’s only Five‑Star, Five‑Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
We are seeking a full‑time Guest Relations Specialist to join our exciting Front Office team. Don’t miss this unique opportunity to be part of our award‑winning team while beginning your career with the world’s leading luxury hotel company!
The ideal candidate will have at least one year of previous Hotel/Resort Front Office experience, including Front Desk and/or Concierge. Guest Relations Specialists must have strong communication skills, a solid work ethic, and the ability to provide intuitive service. They will be required to perform and fulfill both Front Desk and Concierge related duties.
Requirements
Mobile position requiring movement behind the desk and within the hotel
Continuous standing for entire shift
Excellent interpersonal and communication skills, both in person and by telephone
Must be fluent in English
Ability to learn multiple computer software and accurately input information into the systems
Ability to work cohesively with co‑workers both within and outside of the department
Ability to prioritize, organize and follow up efficiently
Previous hotel, Front Office experience is strongly preferred
Must be able to work all shifts including AM’s, PM’s, weekends, and holidays
Extensive knowledge of local hot spots, restaurants and attractions is preferred
Strong organizational skills, with the ability to work independently
Ability to function under pressure, set priorities and adapt to changing conditions
Requires attention to detail and accuracy
What You Bring
High School Diploma
Prefer previous experience in Front Office operations, with a proven record of effective performance
Ability to work an 8‑hour shift with varied hours/days, including nights, weekends, and holidays as needed
A sincere willingness to provide service to residents and guests, staff and peers
Ability to operate all computer equipment necessary to perform the job
Ability to communicate clearly and effectively with colleagues and guests
Good organizational skills, with the ability to work independently
Ability to function under pressure, set priorities and adjust to changing conditions
Requires attention to detail and accuracy
Ability to read, count, and write to accurately complete all documentation and sales transaction paperwork
What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
401(k) Retirement Plan
Four Seasons is an Equal Opportunity, Affiliated Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website:
EEOC poster
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Travel Arrangements and Hospitality
#J-18808-Ljbffr
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver exceptional guest experiences is through a world‑class employee experience and company culture.
About the location Here at Palm Beach Island’s only Five‑Star, Five‑Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
We are seeking a full‑time Guest Relations Specialist to join our exciting Front Office team. Don’t miss this unique opportunity to be part of our award‑winning team while beginning your career with the world’s leading luxury hotel company!
The ideal candidate will have at least one year of previous Hotel/Resort Front Office experience, including Front Desk and/or Concierge. Guest Relations Specialists must have strong communication skills, a solid work ethic, and the ability to provide intuitive service. They will be required to perform and fulfill both Front Desk and Concierge related duties.
Requirements
Mobile position requiring movement behind the desk and within the hotel
Continuous standing for entire shift
Excellent interpersonal and communication skills, both in person and by telephone
Must be fluent in English
Ability to learn multiple computer software and accurately input information into the systems
Ability to work cohesively with co‑workers both within and outside of the department
Ability to prioritize, organize and follow up efficiently
Previous hotel, Front Office experience is strongly preferred
Must be able to work all shifts including AM’s, PM’s, weekends, and holidays
Extensive knowledge of local hot spots, restaurants and attractions is preferred
Strong organizational skills, with the ability to work independently
Ability to function under pressure, set priorities and adapt to changing conditions
Requires attention to detail and accuracy
What You Bring
High School Diploma
Prefer previous experience in Front Office operations, with a proven record of effective performance
Ability to work an 8‑hour shift with varied hours/days, including nights, weekends, and holidays as needed
A sincere willingness to provide service to residents and guests, staff and peers
Ability to operate all computer equipment necessary to perform the job
Ability to communicate clearly and effectively with colleagues and guests
Good organizational skills, with the ability to work independently
Ability to function under pressure, set priorities and adjust to changing conditions
Requires attention to detail and accuracy
Ability to read, count, and write to accurately complete all documentation and sales transaction paperwork
What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
401(k) Retirement Plan
Four Seasons is an Equal Opportunity, Affiliated Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website:
EEOC poster
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Travel Arrangements and Hospitality
#J-18808-Ljbffr