Ignite Now
MID-LEVEL HELP DESK TECHNICIAN-DTS
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.
Ignite is seeking a Mid-Level Help Desk Technician (DTS) – Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management – Audit System and Policy (RMASP) Division for
Telework . The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed.
Key Responsibilities
Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email
Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues
Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R
Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests
Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout
Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows
Assist with content management and business process analysis supporting audit readiness activities
Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations
Qualifications
4 to 7 years of experience providing DTS or DoD travel support
Demonstrated knowledge of DTS modules, workflows, and travel policy
Experience auditing DTS transactions for JTR and DoD FMR compliance
Familiarity with SharePoint and web-based knowledge management tools
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net
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Ignite is seeking a Mid-Level Help Desk Technician (DTS) – Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management – Audit System and Policy (RMASP) Division for
Telework . The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed.
Key Responsibilities
Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email
Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues
Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R
Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests
Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout
Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows
Assist with content management and business process analysis supporting audit readiness activities
Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations
Qualifications
4 to 7 years of experience providing DTS or DoD travel support
Demonstrated knowledge of DTS modules, workflows, and travel policy
Experience auditing DTS transactions for JTR and DoD FMR compliance
Familiarity with SharePoint and web-based knowledge management tools
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net
#J-18808-Ljbffr