Four Seasons Hotels and Resorts
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In Room Dining Supervisor
role at
Four Seasons Hotels and Resorts
1 week ago Be among the first 25 applicants
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world‑class spa, to its Surfside shores.
About The Role The In Room Dining Supervisor supervises the In Room Dining Department and acts as the manager on duty when an In Room Dining Manager or Assistant Manager is absent. Responsibilities include taking guest orders, setting up trays and deliveries, ensuring quality standards and guest satisfaction.
What You Will Do
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s In‑Room Dining Department to ensure that established cultural and core standards are met.
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, and provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24‑hour in‑room dining and private bar services.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
Perform tasks outside the scope of the job description to ensure a positive guest experience as required by business levels.
Complete locally and federally required training classes or certification as required.
What You Bring Excellent reading, writing and oral proficiency in the English language. Knowledge of food & beverage service, cost control, labor control and accounting. Ability to operate computer equipment and other food & beverage computer systems.
What We Offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee mealsComplimentary parking
Schedule & Hours
Full Time (early mornings, days, evenings, weekends and holidays). Candidates must have valid work authorization for the U.S.
Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is the Law" Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level Not Applicable
Employment type Full‑time
Job function Customer Service
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In Room Dining Supervisor
role at
Four Seasons Hotels and Resorts
1 week ago Be among the first 25 applicants
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world‑class spa, to its Surfside shores.
About The Role The In Room Dining Supervisor supervises the In Room Dining Department and acts as the manager on duty when an In Room Dining Manager or Assistant Manager is absent. Responsibilities include taking guest orders, setting up trays and deliveries, ensuring quality standards and guest satisfaction.
What You Will Do
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s In‑Room Dining Department to ensure that established cultural and core standards are met.
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, and provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24‑hour in‑room dining and private bar services.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
Perform tasks outside the scope of the job description to ensure a positive guest experience as required by business levels.
Complete locally and federally required training classes or certification as required.
What You Bring Excellent reading, writing and oral proficiency in the English language. Knowledge of food & beverage service, cost control, labor control and accounting. Ability to operate computer equipment and other food & beverage computer systems.
What We Offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee mealsComplimentary parking
Schedule & Hours
Full Time (early mornings, days, evenings, weekends and holidays). Candidates must have valid work authorization for the U.S.
Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is the Law" Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level Not Applicable
Employment type Full‑time
Job function Customer Service
#J-18808-Ljbffr