Winn-Dixie
Deli Manager
at
Winn-Dixie
Job Purpose Manages the daily operations of the deli department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs while mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.
Key Performance Indicators
Department OSAT
– Gauges the customer experience in each area of the business focusing on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.
Sales to Purchase %
– Ensures the department is profitable by forecasting correctly and ordering as needed.
Production Planning Compliance %
– Positions the department for strong sales by providing good information into the system to extract the best data.
Essential Responsibilities
Service – 40% Creates an environment that enables customers to feel welcome, important, and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan and maintained for in‑stock conditions. Delivers daily conditions that meet the company’s expectations for freshness, quality, and value. Offers product samples, answers product questions and offers assistance in finding or suggesting product selection. Ensures customer requests and special orders are fulfilled.
Leadership – 20% Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manage their performance and development. Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service during peak hours. Adheres to all local, state and federal laws, and company guidelines.
Financial – 20% Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.). Maintains awareness of inventory/stocking conditions and reports discrepancies. Reviews/inspects products for quality and freshness and takes appropriate action. Plans, organizes, and performs the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs. Merchandises the department consistent with company guidelines to maximize sales, minimize shrink, and cater to the community. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
Compliance/Safety – 20% Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA & CO, and DOA. Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and identifying unsafe conditions to report to store management. Reports safety risks, incidents or illegal activity. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures personal protective equipment is available and utilized by all associates and reports hazards for remediation.
Disclaimer Performs other job‑related duties as assigned.
Qualifications
Required Education
– High School Diploma or Equivalent
Preferred Education
– High School / GED
Languages Required
– English
Languages Preferred
– Spanish
Supervisory Experience
– 3–6 years minimum
Relevant Experience
– 1–5 years minimum
Key Skills
– Must be 18 years of age, authorization to work in the United States, successful completion of pre‑employment drug testing and background check, strong customer service skills, exceptional interpersonal, motivational and communication skills, knowledge of basic math, ability to handle stressful situations, operation of deli equipment per company guidelines, proficiency with computer applications used in the department, possession of Food Safety Certification or ability to obtain same within 180 days.
Environmental Factors Retail – Deli: Physical Demands: The employee regularly stands or walks on various flooring, utilizes manual dexterity, talks, sees, hears, smells, and performs repetitive movements. May reach, carry, push, or lift loads up to specified weights. Occasionally sits, balances, stoops, kneels, crouches, climbs up to 10 ft. Working conditions include indoor, outdoor, cold, freezing, heated, wet/humid. Safety risks include twisting, slipping, hazardous equipment, sharp objects, loud noise, irritants, dust, fumes, sprays, cleaning solutions, and other toxins. Equipment used includes cleaning supplies, office equipment, register, pricing gun, scales, scanner, carts, pallet jacks, etc. Protective equipment: goggles, gloves, cutting gloves, fryer gloves, oven gloves. Lifting requirement: 50 lbs.; pulling requirement: 250 lbs.; baler/compactor preferred.
Travel / Overnight Travel percent: Occasional. Overnight: No.
Shift(s) Varied shifts, including closing two (2) to three (3) evening (prime time) shifts each week.
Job Tag #WD
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Retail
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at
Winn-Dixie
Job Purpose Manages the daily operations of the deli department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs while mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.
Key Performance Indicators
Department OSAT
– Gauges the customer experience in each area of the business focusing on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.
Sales to Purchase %
– Ensures the department is profitable by forecasting correctly and ordering as needed.
Production Planning Compliance %
– Positions the department for strong sales by providing good information into the system to extract the best data.
Essential Responsibilities
Service – 40% Creates an environment that enables customers to feel welcome, important, and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan and maintained for in‑stock conditions. Delivers daily conditions that meet the company’s expectations for freshness, quality, and value. Offers product samples, answers product questions and offers assistance in finding or suggesting product selection. Ensures customer requests and special orders are fulfilled.
Leadership – 20% Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manage their performance and development. Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service during peak hours. Adheres to all local, state and federal laws, and company guidelines.
Financial – 20% Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.). Maintains awareness of inventory/stocking conditions and reports discrepancies. Reviews/inspects products for quality and freshness and takes appropriate action. Plans, organizes, and performs the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs. Merchandises the department consistent with company guidelines to maximize sales, minimize shrink, and cater to the community. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
Compliance/Safety – 20% Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA & CO, and DOA. Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and identifying unsafe conditions to report to store management. Reports safety risks, incidents or illegal activity. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures personal protective equipment is available and utilized by all associates and reports hazards for remediation.
Disclaimer Performs other job‑related duties as assigned.
Qualifications
Required Education
– High School Diploma or Equivalent
Preferred Education
– High School / GED
Languages Required
– English
Languages Preferred
– Spanish
Supervisory Experience
– 3–6 years minimum
Relevant Experience
– 1–5 years minimum
Key Skills
– Must be 18 years of age, authorization to work in the United States, successful completion of pre‑employment drug testing and background check, strong customer service skills, exceptional interpersonal, motivational and communication skills, knowledge of basic math, ability to handle stressful situations, operation of deli equipment per company guidelines, proficiency with computer applications used in the department, possession of Food Safety Certification or ability to obtain same within 180 days.
Environmental Factors Retail – Deli: Physical Demands: The employee regularly stands or walks on various flooring, utilizes manual dexterity, talks, sees, hears, smells, and performs repetitive movements. May reach, carry, push, or lift loads up to specified weights. Occasionally sits, balances, stoops, kneels, crouches, climbs up to 10 ft. Working conditions include indoor, outdoor, cold, freezing, heated, wet/humid. Safety risks include twisting, slipping, hazardous equipment, sharp objects, loud noise, irritants, dust, fumes, sprays, cleaning solutions, and other toxins. Equipment used includes cleaning supplies, office equipment, register, pricing gun, scales, scanner, carts, pallet jacks, etc. Protective equipment: goggles, gloves, cutting gloves, fryer gloves, oven gloves. Lifting requirement: 50 lbs.; pulling requirement: 250 lbs.; baler/compactor preferred.
Travel / Overnight Travel percent: Occasional. Overnight: No.
Shift(s) Varied shifts, including closing two (2) to three (3) evening (prime time) shifts each week.
Job Tag #WD
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Retail
#J-18808-Ljbffr