Service Experts
Position Title: Installer (Residential/Light Commercial)
Reports To: Field Supervisor or General Manager
Status : Full-time, Regular position
Category : Installation
Location : Roanoke Service Experts Heating and Air, 1250 Intervale Drive Salem, VA 24153
Join the team of experts and realize your true potential! Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Benefits
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
Our Top Technicians earn over $90,000
Generous PTO provided
24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
29 paid days off after your 2nd year of employment
Ready to get out of your work truck? We have ample advancement and career‑growth opportunities available across the U.S.
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
Company-provided smart phone, tablet, uniform plan, and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family!
Short‑term and Long‑term disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Position Summary Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities
Works under minimal supervision to install HVAC equipment and accessories in the customer’s home
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
Designs, fabricates, and installs various ducts and duct fittings as required
Performs start‑ups on air conditioning and heating systems and other components
Delivers excellent customer service and sustains high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Responsible for delivery and removal of equipment needed to complete the installation work
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
Represents the company professionally, honestly, and ethically in all business matters and concerns
Responsible for keeping installation vehicles clean and neat both inside and outside in keeping with the company’s professional image
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed
Performs similar/other duties as needed or assigned
Health & Safety Roles And Responsibilities
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
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Status : Full-time, Regular position
Category : Installation
Location : Roanoke Service Experts Heating and Air, 1250 Intervale Drive Salem, VA 24153
Join the team of experts and realize your true potential! Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Benefits
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
Our Top Technicians earn over $90,000
Generous PTO provided
24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
29 paid days off after your 2nd year of employment
Ready to get out of your work truck? We have ample advancement and career‑growth opportunities available across the U.S.
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
Company-provided smart phone, tablet, uniform plan, and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family!
Short‑term and Long‑term disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Position Summary Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities
Works under minimal supervision to install HVAC equipment and accessories in the customer’s home
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
Designs, fabricates, and installs various ducts and duct fittings as required
Performs start‑ups on air conditioning and heating systems and other components
Delivers excellent customer service and sustains high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Responsible for delivery and removal of equipment needed to complete the installation work
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
Represents the company professionally, honestly, and ethically in all business matters and concerns
Responsible for keeping installation vehicles clean and neat both inside and outside in keeping with the company’s professional image
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed
Performs similar/other duties as needed or assigned
Health & Safety Roles And Responsibilities
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
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