Customer Operations
Senior CX Insights & Analytics Lead
Customer Operations, South End, Connecticut, United States
A leading telecommunications company is looking for a Senior CX Analyst to enhance the customer experience by analyzing complex data and providing actionable insights. The ideal candidate should possess over 5 years of experience in business analysis within technology or telecommunications, proficient in tools like SQL, Redshift, Tableau, and Power BI. This role focuses on transforming data into clear visual presentations and strategic recommendations for business stakeholders. Excellent communication skills and a Bachelor's degree are essential.
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