Seattle Staffing
Customer Service Agent
Our company promise is to provide our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest customer. Job description: For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Customer Service Agent position at SEA within the last 12 months. Pay and benefits: Pay of $20.22 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too). Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) company match contribution of up to 9.3% of your eligible earnings. Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit. Competitive health insurance for you and your eligible dependents. Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Job summary: Want to be the friendly face that welcomes customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest employees our customers meet, and you'll help set the tone for a great trip. You'll also be there to support customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. Additional details: This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming a Customer Service Agent and check out the FAQs.
Our company promise is to provide our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest customer. Job description: For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Customer Service Agent position at SEA within the last 12 months. Pay and benefits: Pay of $20.22 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too). Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) company match contribution of up to 9.3% of your eligible earnings. Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit. Competitive health insurance for you and your eligible dependents. Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Job summary: Want to be the friendly face that welcomes customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest employees our customers meet, and you'll help set the tone for a great trip. You'll also be there to support customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. Additional details: This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming a Customer Service Agent and check out the FAQs.