New Jersey Staffing
Community Associate
The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business. A typical day at IWG includes: Arriving a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed. Helping customers throughout the morning with various requests, from changed WiFi codes to directions to meeting rooms. Sorting through mail while dealing with a whole host of other customer requests. Ensuring all services are properly charged, so that invoices are accurate. Taking a quick coffee break, relax and enjoy a few minutes to yourself. Helping customers with printing and invoices in the afternoon. Opening a ticket in our service portal for any issues reported. Discussing the organization of next week's networking event with the Community Manager. Planning, writing, and putting up posters for the event. Directing customers to a nearby restaurant for lunch and ensuring everything is tidy before heading home. We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old On top of a competitive total compensation package, you'll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program, plus an hourly rate of $19.21 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) INDNA All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business. A typical day at IWG includes: Arriving a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed. Helping customers throughout the morning with various requests, from changed WiFi codes to directions to meeting rooms. Sorting through mail while dealing with a whole host of other customer requests. Ensuring all services are properly charged, so that invoices are accurate. Taking a quick coffee break, relax and enjoy a few minutes to yourself. Helping customers with printing and invoices in the afternoon. Opening a ticket in our service portal for any issues reported. Discussing the organization of next week's networking event with the Community Manager. Planning, writing, and putting up posters for the event. Directing customers to a nearby restaurant for lunch and ensuring everything is tidy before heading home. We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old On top of a competitive total compensation package, you'll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program, plus an hourly rate of $19.21 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) INDNA All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.