Rhode Island Staffing
Account Associate (Middle Market - New England)
Rhode Island Staffing, Providence, Rhode Island, United States, 02912
Account Associate
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues
caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Account Associate supports client retention for assigned constituents (producers, plan sponsors, customers), business or customer segment, and products, services, and geographies by providing issue resolution and information to existing accounts throughout their respective lives. They work independently to solve problems and renewal-related issues for existing business to enable the Account Manager to focus on growth opportunities. They are responsible for end-to-end renewal contract process. They will ensure timely and accurate enrollment, installation, setup, and eligibility for renewals. Fundamental components include identifying constituent-specific service issues, providing constituents with Aetna policy, plan design and benefit changes, collaborating with account management team to achieve growth/renewal objectives, supporting plan administration activities, assisting in constituent training on product and policy questions, creating collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business. Required qualifications include at least 1 year of professional experience in customer service, proficiency with desktop software applications, location in Connecticut, Massachusetts, Maine, or Rhode Island, willingness to travel 10-20% within the New England market, and resident insurance license or willingness to obtain within 90 days of hire. Preferred qualifications include outstanding written and oral communication skills, exceptional project management skills, problem solving, and attention to detail, exceptional relationship-building skills, demonstrated planning/organizational skills, ability to work on many issues at once and to prioritize work, ability to develop strong working relationships with matrix partners to drive deliverables, and ability to work 3 days in the Hartford, CT or Boston, MA offices. Education: Bachelor's degree in business or equivalent work experience (High school diploma + 4 years relevant experience). Anticipated weekly hours: 40 Time type: Full time Pay range: The typical pay range for this role is: $21.10 - $44.99 Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits
investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues
caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Account Associate supports client retention for assigned constituents (producers, plan sponsors, customers), business or customer segment, and products, services, and geographies by providing issue resolution and information to existing accounts throughout their respective lives. They work independently to solve problems and renewal-related issues for existing business to enable the Account Manager to focus on growth opportunities. They are responsible for end-to-end renewal contract process. They will ensure timely and accurate enrollment, installation, setup, and eligibility for renewals. Fundamental components include identifying constituent-specific service issues, providing constituents with Aetna policy, plan design and benefit changes, collaborating with account management team to achieve growth/renewal objectives, supporting plan administration activities, assisting in constituent training on product and policy questions, creating collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business. Required qualifications include at least 1 year of professional experience in customer service, proficiency with desktop software applications, location in Connecticut, Massachusetts, Maine, or Rhode Island, willingness to travel 10-20% within the New England market, and resident insurance license or willingness to obtain within 90 days of hire. Preferred qualifications include outstanding written and oral communication skills, exceptional project management skills, problem solving, and attention to detail, exceptional relationship-building skills, demonstrated planning/organizational skills, ability to work on many issues at once and to prioritize work, ability to develop strong working relationships with matrix partners to drive deliverables, and ability to work 3 days in the Hartford, CT or Boston, MA offices. Education: Bachelor's degree in business or equivalent work experience (High school diploma + 4 years relevant experience). Anticipated weekly hours: 40 Time type: Full time Pay range: The typical pay range for this role is: $21.10 - $44.99 Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits
investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.