Mai Placement
Call Center Rep
Brooklyn, NY
$23-25 Hourly
Overview
We're looking for a warm, capable, and service-oriented
Customer Support Specialist
to join a growing, tight-knit office team. This is a high-touch, phone-based role where you’ll be the first point of contact for clients—providing guidance, resolving inquiries, and ensuring a smooth customer experience. You’ll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth. This role is ideal for someone who understands what “good service” really means—not just answering calls, but making people feel heard and taken care of. Key Responsibilities Answer incoming calls promptly and professionally
Provide thorough, respectful customer support across a range of topics
Manage and respond to support tickets
Escalate issues as needed while maintaining ownership and accountability
Document interactions clearly and track follow-up in the system
Participate in team meetings and contribute to a culture of excellence
What We’re Looking For Prior
call center
or high-volume customer service experience preferred
Strong phone presence and ability to stay calm and courteous under pressure Clear communicator with solid documentation and follow-up habits
Service-first mindset — you care about helping people and solving their problems
Familiarity with support ticket systems is a plus
Must be able to
sit at a desk all day and take phone calls consistently
Email resume to: Baila@maiplacement.com
Customer Support Specialist
to join a growing, tight-knit office team. This is a high-touch, phone-based role where you’ll be the first point of contact for clients—providing guidance, resolving inquiries, and ensuring a smooth customer experience. You’ll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth. This role is ideal for someone who understands what “good service” really means—not just answering calls, but making people feel heard and taken care of. Key Responsibilities Answer incoming calls promptly and professionally
Provide thorough, respectful customer support across a range of topics
Manage and respond to support tickets
Escalate issues as needed while maintaining ownership and accountability
Document interactions clearly and track follow-up in the system
Participate in team meetings and contribute to a culture of excellence
What We’re Looking For Prior
call center
or high-volume customer service experience preferred
Strong phone presence and ability to stay calm and courteous under pressure Clear communicator with solid documentation and follow-up habits
Service-first mindset — you care about helping people and solving their problems
Familiarity with support ticket systems is a plus
Must be able to
sit at a desk all day and take phone calls consistently
Email resume to: Baila@maiplacement.com