Outward
Support Worker - Supported Living Services - Enfield EN1
Outward, Enfield, Connecticut, us, 06082
Job Title:
Support Worker
Salary:
£13.85 per hour (full time Permanent equivalent £27,441 per annum)
Working Hours : 38 hours per week
Contract:
Permanent Full Time
Location : Enfield EN1
About Outward For
50 years, Outward
has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion.
Outward is proud to be an accredited
Living Wage Employer . This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.
About the Role We are looking for dedicated, enthusiastic and compassionate
Support Workers
to join our supported living services. You will support adults with autism and learning disabilities who live either independently in their own flats or in shared accommodation.
This is a hands‑on role where you will spend your time supporting people with everyday life activities, from developing essential life skills and accessing the community, to personal care and wellbeing.
No previous professional care experience is required. If you have personal experience of care or simply a strong desire to support others, we’ll provide you with training, including in Positive Behaviour Support (PBS). If you hold a current driving licence, this would be an advantage.
This role includes working evenings, weekends and bank holidays, on a rota basis.
Your Responsibilities Supporting people we work with (People We Support)
Deliver high‑quality care and support to individuals in line with their support plans and risk assessments
Enable people to access the community, develop independence, and pursue interests and goals
Support with daily living, including personal care, meal preparation, budgeting and household tasks
Act as a keyworker, maintaining regular contact and building meaningful relationships
Encourage participation in planning services, recruitment and feedback opportunities
Uphold dignity, respect and choice in all support activities
Financial and contractual responsibility
Follow all financial procedures and policies, including appropriate use of petty cash
Ensure value for money in all purchases and day‑to‑day activities
Support the people we support to manage their finances responsibly and securely
Promptly report any concerns regarding financial safety or signs of financial abuse to your line manager
Record support hours accurately and notify your manager if any planned support is not delivered
Encourage and support participation of the people we support in recruitment and service development
Take personal responsibility for keeping your knowledge and skills up to date
Service delivery
Ensure delivery of safe, high‑quality, person‑centred support—this may include lone working
Follow support plans, risk assessments, and organisational policies and procedures at all times
Monitor and report any changes in the needs or wellbeing of the people you support
Maintain up‑to‑date, accurate records and complete all documentation to a high standard
Inform your manager of any concerns, risks, or gaps in care, and escalates where necessary
Provide both direct and indirect care across multiple services if required
Be available to work flexibly, including evenings, weekends and bank holidays, as part of a rota
Carry out personal care tasks safely and appropriately, and guide others in best practice where required
Develop positive working relationships with families and external professionals
Attend and complete all essential training and apply learning in your daily practice
Positive Behaviour Support (PBS)
Promote and embed a PBS approach that focuses on improving quality of life, inclusion and participation
Use proactive strategies to understand and meet the needs of individuals who may display behaviours of concern
Work in partnership with individuals, families, and professionals to implement PBS plans
Take part in reflective practice and training to continuously improve your understanding of PBS
Help create a supportive environment that reduces distress and promotes wellbeing
Teamwork and safeguarding
Work collaboratively with colleagues, families, and professionals to deliver joined‑up care
Support the induction of new team members, apprentices and volunteers
Attend team meetings and contribute to service improvements
Understand and follow all safeguarding procedures and respond appropriately to incidents or concerns
Promote the health, safety and wellbeing of everyone in the service and report health and safety issues promptly
Act as an ambassador for Outward and uphold our values in every interaction
This job specification is not an exhaustive list. You are expected to undertake any other duties as may be reasonably requested of you by your line manager.
Essential
Right to Work in the UK. Please note: Outward will not provide visa sponsorship.
A genuine passion for supporting vulnerable adults to live independently
Strong communication and interpersonal skills
Ability to build trusting relationships with the people we support
Willingness to support people with personal care
Resilience and emotional maturity, especially when working with behaviours of concern
Good written and IT skills for maintaining support records
Willingness to work flexibly including weekends, evenings and bank holidays
Commitment to safeguarding and following support plans
Willingness to undertake training and apply learning in practice
Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
A values‑driven approach aligned with Outward’s mission
Desirable
Experience supporting people with learning disabilities, autism, or complex needs (including unpaid or personal experience)
Familiarity with Positive Behaviour Support (PBS) or willingness to learn
NVQ Level 2 or 3 in Health and Social Care (or working towards)
A full UK driving licence
Understanding of person‑centred planning and support planning tools
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Diversity at Outward Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application
How to Apply If you think you have the necessary skills and experience for this role please send your CV and a covering letter. In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements.
The closing date for all applications is open-ended. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
We value everything our staff do for the people we support, so we provide a great benefits package:
25 days Annual Leave excluding Bank Holidays (pro rata for part time)
Comprehensive Learning & Development Programme
Cycle‑to‑Work Scheme
Death in Service Benefit
Health Assured – Employee Assistance Programme
Eye care Vouchers
Flu Jab Reimbursement
Pension Scheme
Purchase Additional Annual Leave
Refer‑a‑Friend Scheme
#J-18808-Ljbffr
Support Worker
Salary:
£13.85 per hour (full time Permanent equivalent £27,441 per annum)
Working Hours : 38 hours per week
Contract:
Permanent Full Time
Location : Enfield EN1
About Outward For
50 years, Outward
has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion.
Outward is proud to be an accredited
Living Wage Employer . This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.
About the Role We are looking for dedicated, enthusiastic and compassionate
Support Workers
to join our supported living services. You will support adults with autism and learning disabilities who live either independently in their own flats or in shared accommodation.
This is a hands‑on role where you will spend your time supporting people with everyday life activities, from developing essential life skills and accessing the community, to personal care and wellbeing.
No previous professional care experience is required. If you have personal experience of care or simply a strong desire to support others, we’ll provide you with training, including in Positive Behaviour Support (PBS). If you hold a current driving licence, this would be an advantage.
This role includes working evenings, weekends and bank holidays, on a rota basis.
Your Responsibilities Supporting people we work with (People We Support)
Deliver high‑quality care and support to individuals in line with their support plans and risk assessments
Enable people to access the community, develop independence, and pursue interests and goals
Support with daily living, including personal care, meal preparation, budgeting and household tasks
Act as a keyworker, maintaining regular contact and building meaningful relationships
Encourage participation in planning services, recruitment and feedback opportunities
Uphold dignity, respect and choice in all support activities
Financial and contractual responsibility
Follow all financial procedures and policies, including appropriate use of petty cash
Ensure value for money in all purchases and day‑to‑day activities
Support the people we support to manage their finances responsibly and securely
Promptly report any concerns regarding financial safety or signs of financial abuse to your line manager
Record support hours accurately and notify your manager if any planned support is not delivered
Encourage and support participation of the people we support in recruitment and service development
Take personal responsibility for keeping your knowledge and skills up to date
Service delivery
Ensure delivery of safe, high‑quality, person‑centred support—this may include lone working
Follow support plans, risk assessments, and organisational policies and procedures at all times
Monitor and report any changes in the needs or wellbeing of the people you support
Maintain up‑to‑date, accurate records and complete all documentation to a high standard
Inform your manager of any concerns, risks, or gaps in care, and escalates where necessary
Provide both direct and indirect care across multiple services if required
Be available to work flexibly, including evenings, weekends and bank holidays, as part of a rota
Carry out personal care tasks safely and appropriately, and guide others in best practice where required
Develop positive working relationships with families and external professionals
Attend and complete all essential training and apply learning in your daily practice
Positive Behaviour Support (PBS)
Promote and embed a PBS approach that focuses on improving quality of life, inclusion and participation
Use proactive strategies to understand and meet the needs of individuals who may display behaviours of concern
Work in partnership with individuals, families, and professionals to implement PBS plans
Take part in reflective practice and training to continuously improve your understanding of PBS
Help create a supportive environment that reduces distress and promotes wellbeing
Teamwork and safeguarding
Work collaboratively with colleagues, families, and professionals to deliver joined‑up care
Support the induction of new team members, apprentices and volunteers
Attend team meetings and contribute to service improvements
Understand and follow all safeguarding procedures and respond appropriately to incidents or concerns
Promote the health, safety and wellbeing of everyone in the service and report health and safety issues promptly
Act as an ambassador for Outward and uphold our values in every interaction
This job specification is not an exhaustive list. You are expected to undertake any other duties as may be reasonably requested of you by your line manager.
Essential
Right to Work in the UK. Please note: Outward will not provide visa sponsorship.
A genuine passion for supporting vulnerable adults to live independently
Strong communication and interpersonal skills
Ability to build trusting relationships with the people we support
Willingness to support people with personal care
Resilience and emotional maturity, especially when working with behaviours of concern
Good written and IT skills for maintaining support records
Willingness to work flexibly including weekends, evenings and bank holidays
Commitment to safeguarding and following support plans
Willingness to undertake training and apply learning in practice
Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
A values‑driven approach aligned with Outward’s mission
Desirable
Experience supporting people with learning disabilities, autism, or complex needs (including unpaid or personal experience)
Familiarity with Positive Behaviour Support (PBS) or willingness to learn
NVQ Level 2 or 3 in Health and Social Care (or working towards)
A full UK driving licence
Understanding of person‑centred planning and support planning tools
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Diversity at Outward Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application
How to Apply If you think you have the necessary skills and experience for this role please send your CV and a covering letter. In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements.
The closing date for all applications is open-ended. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
We value everything our staff do for the people we support, so we provide a great benefits package:
25 days Annual Leave excluding Bank Holidays (pro rata for part time)
Comprehensive Learning & Development Programme
Cycle‑to‑Work Scheme
Death in Service Benefit
Health Assured – Employee Assistance Programme
Eye care Vouchers
Flu Jab Reimbursement
Pension Scheme
Purchase Additional Annual Leave
Refer‑a‑Friend Scheme
#J-18808-Ljbffr