Equiliem
Job Summary
The Bilingual Bangladesh/English Customer Service Representative provides in-person assistance to cab drivers and customers at a walk-up service window. This role requires strong communication skills, cultural sensitivity, and the ability to explain complex information clearly and patiently. The ideal candidate will deliver exceptional customer service, manage multiple priorities in a fast-paced environment, and proactively identify opportunities for process improvement.
Job Responsibilities
Provide face-to-face customer support to cab drivers and clients from diverse backgrounds at a service center.
Excel Proficiency Analytical Communicate clearly and professionally in both English and Bengali (knowledge of Hindi or Urdu is a plus). Deliver consistent and accurate information, adapting explanations to suit different customer needs.
Build and maintain positive business relationships with key clients.
Demonstrate strong follow-up and organizational skills to manage multiple service requests.
Identify trends in customer inquiries and proactively recommend solutions or process improvements.
Maintain accurate records and perform data entry with high attention to detail.
Collaborate with technical teams to troubleshoot and improve systems.
Support weekly reporting and assist with creating training materials, including written guides and screen capture videos.
Contribute to team performance metrics and meet established Key Performance Indicators (KPIs).
Job Requirements
Bilingual proficiency in English and Bengali required; proficiency in Hindi or Urdu preferred.
Strong customer service skills with experience in a face-to-face service center environment.
Exceptional communication, problem-solving, and critical thinking skills.
Ability to handle repetitive questions with patience and professionalism.
Advanced proficiency in Microsoft Excel and strong general computer skills.
Ability to multitask, stay organized, and work effectively under pressure.
Creative, proactive mindset with a willingness to develop new ideas and projects.
Education
High school diploma or equivalent required; associate or bachelor's degree preferred.
Work Experience
Prior customer service experience required, preferably in a service center or client-facing environment.
Experience creating documentation or training materials preferred.
Additional Job Details
Location: On-site in Long Island City.
Schedule: Day shift.
This role requires on-site presence to provide direct customer support.
#ZR
About Equiliem
Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.
For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.
Benefits
We offer a comprehensive benefits package to our employees, which includes:
Medical Insurance Vision & Dental Insurance Life Insurance 401K Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy , information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (732) 238-6050 .
Job Responsibilities
Provide face-to-face customer support to cab drivers and clients from diverse backgrounds at a service center.
Excel Proficiency Analytical Communicate clearly and professionally in both English and Bengali (knowledge of Hindi or Urdu is a plus). Deliver consistent and accurate information, adapting explanations to suit different customer needs.
Build and maintain positive business relationships with key clients.
Demonstrate strong follow-up and organizational skills to manage multiple service requests.
Identify trends in customer inquiries and proactively recommend solutions or process improvements.
Maintain accurate records and perform data entry with high attention to detail.
Collaborate with technical teams to troubleshoot and improve systems.
Support weekly reporting and assist with creating training materials, including written guides and screen capture videos.
Contribute to team performance metrics and meet established Key Performance Indicators (KPIs).
Job Requirements
Bilingual proficiency in English and Bengali required; proficiency in Hindi or Urdu preferred.
Strong customer service skills with experience in a face-to-face service center environment.
Exceptional communication, problem-solving, and critical thinking skills.
Ability to handle repetitive questions with patience and professionalism.
Advanced proficiency in Microsoft Excel and strong general computer skills.
Ability to multitask, stay organized, and work effectively under pressure.
Creative, proactive mindset with a willingness to develop new ideas and projects.
Education
High school diploma or equivalent required; associate or bachelor's degree preferred.
Work Experience
Prior customer service experience required, preferably in a service center or client-facing environment.
Experience creating documentation or training materials preferred.
Additional Job Details
Location: On-site in Long Island City.
Schedule: Day shift.
This role requires on-site presence to provide direct customer support.
#ZR
About Equiliem
Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.
For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.
Benefits
We offer a comprehensive benefits package to our employees, which includes:
Medical Insurance Vision & Dental Insurance Life Insurance 401K Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy , information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (732) 238-6050 .