Associate Relations Specialist Job at Acosta in Jacksonville

Associate Relations Specialist

The Associate Relations Specialist supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Monitors ServiceNow caseload and ensures timely completion of assigned cases
• Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
• Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
• Reviews termination requests to ensure process adherence and sound case development
• Processes severance and retention bonus requests, maintaining timely and accurate documentation
• Responds to records requests and other ad hoc employee relations needs
• Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards
• Maintains consistent and complete documentation within the ServiceNow platform
• Ensures all actions align with North American employment laws, guidelines, and company policies
• Maintains confidentiality of department and associate information according to established practices
• Provides policy interpretation and guidance to associates and leaders as needed
• Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases
• Supports internal initiatives to improve associate relations experience
• Identifies opportunities for process improvement and shares feedback with the Associate Relations team
• Participates in team projects focused on enhancing documentation, workflows, and associate communications
• Perform other duties as required and/or assigned

Qualifications:

• Associate's degree in human resources, Business or related field or equivalent education and experience
• 4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management
• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to effectively work with peers, management, teammates, and vendors
• Strong organizational and time management skills
• Strong attention to details
• Ability to manage expectations, process and multiple projects simultaneously
• A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
• Ability to work with little supervision and deliver results

Acosta, and its subsidiaries, is an Equal Opportunity Employer