FurtherAI Inc
Engagement Manager About the Role
We are seeking our first Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will onboard and support customers, ensure they succeed with our AI Teammates, and maintain and grow a book of business. You'll work closely with founders and engineers to turn customer feedback into product improvements and establish scalable processes from the ground up. This position involves hands‑on work, including direct customer communication and day‑to‑day operations. Why Join FurtherAI?
* High Impact: Act as the voice of the customer across product and go‑to‑market teams. * Real Ownership: Build playbooks, enhance onboarding, and lead our retention strategy. * Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. * Early Team: Join a tight‑knit, high‑performing group shaping the future of insurance work.
Core Requirements (Non‑Negotiables)
* Willing and able to work 5 days per week in‑person in San Francisco * Comfortable with long hours, working in a fast‑paced environment * Demonstrated hunger and growth mindset * Insurance industry background required
Ideal Qualifications
* Experience in customer implementation * Engineering background or a strong understanding of technology (especially valuable if paired with implementation experience) * Ability to successfully manage and grow a portfolio of customer accounts * Strong project management skills; capable of driving and coordinating complex customer engagements
Responsibilities
* Own customer onboarding, training, and achievement of early success milestones * Manage a portfolio of customer accounts to drive satisfaction, retention, and upsell opportunities * Conduct QBRs and regular check‑ins to identify needs and proactively address churn risks * Translate customer feedback into product enhancements * Escalate and resolve technical issues in close partnership with engineering and founders * Develop and refine internal CS processes, playbooks, and reporting systems * Lead hands‑on daily customer communications and operational responsibilities * Contribute to documentation, FAQs, and the knowledge base to support scaling efforts
If you have a strong insurance background, thrive in high‑ownership environments, and want to shape the future of insurance with AI, we want to hear from you. Apply now to join our team in San Francisco and drive transformation in the industry. #J-18808-Ljbffr
* High Impact: Act as the voice of the customer across product and go‑to‑market teams. * Real Ownership: Build playbooks, enhance onboarding, and lead our retention strategy. * Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. * Early Team: Join a tight‑knit, high‑performing group shaping the future of insurance work.
Core Requirements (Non‑Negotiables)
* Willing and able to work 5 days per week in‑person in San Francisco * Comfortable with long hours, working in a fast‑paced environment * Demonstrated hunger and growth mindset * Insurance industry background required
Ideal Qualifications
* Experience in customer implementation * Engineering background or a strong understanding of technology (especially valuable if paired with implementation experience) * Ability to successfully manage and grow a portfolio of customer accounts * Strong project management skills; capable of driving and coordinating complex customer engagements
Responsibilities
* Own customer onboarding, training, and achievement of early success milestones * Manage a portfolio of customer accounts to drive satisfaction, retention, and upsell opportunities * Conduct QBRs and regular check‑ins to identify needs and proactively address churn risks * Translate customer feedback into product enhancements * Escalate and resolve technical issues in close partnership with engineering and founders * Develop and refine internal CS processes, playbooks, and reporting systems * Lead hands‑on daily customer communications and operational responsibilities * Contribute to documentation, FAQs, and the knowledge base to support scaling efforts
If you have a strong insurance background, thrive in high‑ownership environments, and want to shape the future of insurance with AI, we want to hear from you. Apply now to join our team in San Francisco and drive transformation in the industry. #J-18808-Ljbffr