Customer Relations Specialist Job at Rollins, Inc. in Air City

Overview As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses. The Customer Service Specialist position gives you an opportunity to help customers with your service mindset and drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment. You’ll have more than a job — you’ll have a career with growth potential and benefits that go beyond the basics. Responsibilities Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate. Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer privacy and other proprietary information. Benefits Pay of USD $20.00 to $22.00 hourly. Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, dependent scholarship awards. Industry‑leading, quality, comprehensive training program. Qualifications Previous experience in Customer Service or Sales preferred. Ability to work Monday through Friday along with some Saturdays. High School Diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web‑based applications. Proficient in Microsoft Office. Strong attention to detail and follow through. Demonstrated ability to prioritize tasks and manage time efficiently. We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. Work Environment Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr