Flexport
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity: We are seeking a strategic and accomplished
Senior Account Manager
to join Flexport's dynamic account management team. This senior role is critical to our mission of driving exceptional merchant success and sustainable growth in our fulfillment services. As a Senior Account Manager, you will provide strategic leadership while personally overseeing a portfolio of key accounts. You will help establish and execute the vision for delivering outstanding client relationships, lead transformative projects, and drive large-scale business impact across your merchant portfolio. Your leadership will be instrumental in elevating Flexport's position as a trusted strategic partner with our most valuable clients.
You will: Strategic Leadership and Team Collaboration:
Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives
Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills
Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts
Coordinate and lead cross-functional project teams to deliver exceptional client outcomes
Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels
Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities
Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI
Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals
Client Relationship Management:
Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey
Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport
Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams
Revenue Growth and Business Strategy:
Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts
Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers
Identify new service opportunities that address emerging client needs
Collaborate with leadership to shape service offerings based on deep client insights
Performance and Risk Management:
Track and analyze metrics to measure account health, performance, and business impact
Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation
Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies
Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth
Cross-functional Collaboration:
Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities
Lead cross-functional initiatives that deliver transformative solutions to client challenges
Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs
Represent the voice of strategic clients in company planning and product development discussions
You should have:
Bachelor's degree in Business, Supply Chain Management, or a related field
Extensive experience (8+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives
Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($25M+)
Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions
Experience leading cross-functional project teams that consistently deliver exceptional results
Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics
Exceptional communication skills and ability to influence at multiple levels both internally and externally
Strong financial and analytical acumen, with the ability to recognize business opportunities and measure ROI
Experience successfully leading change management and transformation initiatives that deliver significant business impact
A "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
Commitment to onsite work five (5) days per week at our Dallas Fulfillment Center (commutable)
Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
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The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity: We are seeking a strategic and accomplished
Senior Account Manager
to join Flexport's dynamic account management team. This senior role is critical to our mission of driving exceptional merchant success and sustainable growth in our fulfillment services. As a Senior Account Manager, you will provide strategic leadership while personally overseeing a portfolio of key accounts. You will help establish and execute the vision for delivering outstanding client relationships, lead transformative projects, and drive large-scale business impact across your merchant portfolio. Your leadership will be instrumental in elevating Flexport's position as a trusted strategic partner with our most valuable clients.
You will: Strategic Leadership and Team Collaboration:
Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives
Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills
Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts
Coordinate and lead cross-functional project teams to deliver exceptional client outcomes
Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels
Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities
Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI
Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals
Client Relationship Management:
Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey
Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport
Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams
Revenue Growth and Business Strategy:
Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts
Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers
Identify new service opportunities that address emerging client needs
Collaborate with leadership to shape service offerings based on deep client insights
Performance and Risk Management:
Track and analyze metrics to measure account health, performance, and business impact
Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation
Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies
Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth
Cross-functional Collaboration:
Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities
Lead cross-functional initiatives that deliver transformative solutions to client challenges
Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs
Represent the voice of strategic clients in company planning and product development discussions
You should have:
Bachelor's degree in Business, Supply Chain Management, or a related field
Extensive experience (8+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives
Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($25M+)
Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions
Experience leading cross-functional project teams that consistently deliver exceptional results
Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics
Exceptional communication skills and ability to influence at multiple levels both internally and externally
Strong financial and analytical acumen, with the ability to recognize business opportunities and measure ROI
Experience successfully leading change management and transformation initiatives that deliver significant business impact
A "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
Commitment to onsite work five (5) days per week at our Dallas Fulfillment Center (commutable)
Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
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