District Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*The District Manager maintains a visible and active presence within the assigned district and oversees multi-unit convenience store operations to maximize sales, profitability, operational excellence, and brand consistency.**Financial Performance & Operational Controls*** Accountable for achieving the district’s financial operating plan, including sales, controllable costs, shrink, labor, and operating profit.* Ensure operational systems and procedures are followed to control expenses, inventory, cash handling, lottery, and supplies.* Drive short- and long-term sales goals through strategic planning and execution.* Hold store management accountable for compliance with company systems related to expense control and inventory management.* Audit pricing, promotions, voids, and waste; analyze trends and proactively implement corrective actions.* Take decisive action to prevent and resolve inventory losses related to theft, vendor discrepancies, or accounting errors.* Enforce labor budgets by store, aligned with established labor models, sales history, and current trends.* Complete and analyze daily, weekly, and monthly reports to identify trends and opportunities for improvement.**Marketing, Merchandising & Community Relations*** Collaborate with the Marketing Department to achieve sales objectives, inventory turns, and promotional execution.* Train and hold management teams accountable for implementing product launches and promotional calendars.* Ensure merchandising standards, plan-o-grams, and brand presentation are consistently executed.* Oversee in-store promotions and ensure a consistent company image across all materials and events.* Communicate all marketing and promotional initiatives to Marketing prior to implementation.* Conduct competitive gas and merchandise surveys, report findings to executive leadership.* Foster positive community relationships strengthen brand reputation and local engagement.**Communication & Field Leadership*** Lead with honesty, integrity, and transparency always.* Communicate effectively with store teams and leadership to ensure alignment and clarity.* Build trust through open communication and consistent follow-through.* Facilitate monthly meetings with store managers.* Assist with hiring, onboarding, and staffing needs as required.* Review weekly store rosters to eliminate ghost employees and ensure secure access controls.* Partner with Human Resources to ensure disciplinary actions are fair, consistent, and properly documented prior to termination.**Coaching, Development & Performance Management*** Supervise, coach, and develop store managers through regular feedback and performance reviews.* Ensure all performance evaluations and employee reviews are completed on time per company standards.* Promote a positive leadership presence that reinforces morale, accountability, and professionalism.* Focus on employee retention through development opportunities, mentoring, and recognition.* Foster a leadership environment that ensures fair and consistent application of company policies.* Add value through relationship-building, coaching, and hands-on leadership.**Customer Service Excellence*** Lead by example by greeting and engaging customers.* Promote a respectful, courteous, and welcoming environment for guests and employees.* Coach teams on effective complaint resolution and service recovery.* Ensure strict compliance with all federal, state, and local laws regarding alcohol and tobacco sales.* Respond to customer complaints within 24 hours and conduct timely investigations.* Perform weekly store walks to verify cleanliness, procedural compliance, and service standards.**Management & Leadership Responsibilities*** Lead with urgency, purpose, and a hands-on management approach.* Conduct a minimum of one PM inspection per store each month.* Complete daily store visit checklists and submit findings to the Director of Operations.* Monitor and report competitive activity.* Exercise sound judgment and independent decision-making to ensure operational excellence.* Ensure completion of shift checklists, cleaning projects, and assigned tasks.* Maintain clear aisles and walkways in compliance with ADA Title III requirements.* Adhere to all company safety, security, and loss-prevention practices.* Audit sales reporting for all revenue categories on a weekly basis.* Enforce sanitary and safe food-handling procedures at all locations.**Compliance & Policy Adherence*** Act with integrity and uphold company standards of conduct, ethics, and professionalism.* Comply with all company policies, procedures, and Employee Handbook guidelines.* Ensure safety, robbery prevention, and security procedures are communicated and practiced.* Enforce uniform, grooming, and hygiene standards.* Ensure punctuality and adherence to time and attendance policies.* Maintain confidentiality of all company information and report violations appropriately.* Review disciplinary documentation with Human Resources prior to employee separations.* Ensure payroll and personnel documentation complies with company policies and labor laws.* Authorize vendor expenditures only as permitted by Pricebook or approved by the Director of Operations.**Store & Fuel Equipment Appearance and Maintenance*** Partner with Maintenance to ensure preventative maintenance programs are executed.* Immediately report safety issues, incidents, or maintenance needs to the Director of Operations.* Uphold cleanliness and operational standards through regular evaluations and accountability.**Education, Experience & Qualifications*** Minimum of 3 years of multi-unit retail management experience; convenience store experience preferred.* Valid, unrestricted driver’s license with an insurable driving record.* Successful completion of age-restricted alcohol and tobacco sales training.**Knowledge, Skills & Abilities*** Strong customer service orientation.* Ability to perform basic mathematical calculations; read, write, and follow instructions.* Excellent written and verbal communication skills.* Detail-oriented with strong organizational and problem-solving abilities.* Ability to multi-task effectively in a fast-paced environment.* Dependable, adaptable, and responsive to change.**Work Schedule*** Variable five-day work week based on business needs.**General Working Conditions**Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.* Shift Length: 8–10 hours (varies)* Flooring & Lighting: Cement floors; fluorescent lighting* Environment: Exposure to wet floors, temperature extremes, and loud noise**SUPERVISORY RESPONSIBILITIES:**This position requires management and supervision of direct reports**TRAVEL REQUIREMENTS:**Personal vehicle and reliable transportation is required.**LANGUAGE SKILLS:**Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.**REASONING ABILITY:**The ability to apply logical thinking to execute instructions and resolve problems is crucial.**CERTIFICATES, LICENSES, REGISTRATIONS:**Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations.**PHYSICAL DEMANDS:**The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally. The incumbent must also be able to perform duties in varying work conditions, such as confined spaces.**WORK ENVIRONMENT:**The noise level in the work environment is usually moderate, and the role may occasionally require exposure to an environment containing unrestricted second-hand tobacco smoke. Reasonable accommodation #J-18808-Ljbffr