Prolifics
At Prolifics, we help businesses worldwide leverage digital technology to innovate, compete, and stay agile. For over 40 years, we’ve been solving complex IT challenges for Fortune 1000 companies in industries like finance, healthcare, and retail. Now, we’re looking for a Client Success Leader to drive value for both our clients and our company.
Your Role As the Client Success Leader, we'll be counting on you to uncover new buyers and project opportunities within major accounts, and you'll be the main point of contact for clients after the sale, guiding them through our key processes—Adoption, Expansion, and Renewal—to ensure they’re getting the most out of our services. Your goal is to make sure our clients succeed, driving value for both them and us.
What You’ll Do
Customer Management: Build strong, trusted relationships with key business and technical leaders. You’ll manage expectations, address escalations, and ensure we deliver value. Present solutions and conduct QBRs to ensure client satisfaction.
Adoption & Expansion: Help clients adopt and maximize our services while identifying opportunities for upsell and cross‑sell, expanding our footprint within existing accounts.
Delivery Oversight: Collaborate with delivery teams to ensure smooth project execution, staying up‑to‑date on your client’s tech landscape and positioning our services as best‑in‑class solutions.
Operational & Financial Accountability: Keep operations tight—manage contracts, POs, billing, and ensure proper revenue recognition. Own the account’s P&L and support growth while protecting existing revenue, tracking profitability and margin forecasting.
Strategic Reviews & Growth: Participate in Quarterly and Monthly Business Reviews to track account performance and identify growth opportunities, ensuring continuous improvement and keeping a pulse on the competition.
What We’re Looking For
Proven experience driving revenue growth for key accounts
A relationship‑builder with solid knowledge of selling project‑based IT services
Strong communication skills—you can talk strategy with the C‑suite and troubleshoot with IT teams
Sales savvy—you’re always looking for ways to grow accounts and close deals
A solid understanding of IT services, financial metrics, and project delivery
Benefits Prolifics values our colleagues, which is why we offer a comprehensive suite of benefits to maintain good health, wellness and financial security. It’s the smartest investment we make.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Industries IT Services and IT Consulting
Location: New York, NY
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Your Role As the Client Success Leader, we'll be counting on you to uncover new buyers and project opportunities within major accounts, and you'll be the main point of contact for clients after the sale, guiding them through our key processes—Adoption, Expansion, and Renewal—to ensure they’re getting the most out of our services. Your goal is to make sure our clients succeed, driving value for both them and us.
What You’ll Do
Customer Management: Build strong, trusted relationships with key business and technical leaders. You’ll manage expectations, address escalations, and ensure we deliver value. Present solutions and conduct QBRs to ensure client satisfaction.
Adoption & Expansion: Help clients adopt and maximize our services while identifying opportunities for upsell and cross‑sell, expanding our footprint within existing accounts.
Delivery Oversight: Collaborate with delivery teams to ensure smooth project execution, staying up‑to‑date on your client’s tech landscape and positioning our services as best‑in‑class solutions.
Operational & Financial Accountability: Keep operations tight—manage contracts, POs, billing, and ensure proper revenue recognition. Own the account’s P&L and support growth while protecting existing revenue, tracking profitability and margin forecasting.
Strategic Reviews & Growth: Participate in Quarterly and Monthly Business Reviews to track account performance and identify growth opportunities, ensuring continuous improvement and keeping a pulse on the competition.
What We’re Looking For
Proven experience driving revenue growth for key accounts
A relationship‑builder with solid knowledge of selling project‑based IT services
Strong communication skills—you can talk strategy with the C‑suite and troubleshoot with IT teams
Sales savvy—you’re always looking for ways to grow accounts and close deals
A solid understanding of IT services, financial metrics, and project delivery
Benefits Prolifics values our colleagues, which is why we offer a comprehensive suite of benefits to maintain good health, wellness and financial security. It’s the smartest investment we make.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Industries IT Services and IT Consulting
Location: New York, NY
#J-18808-Ljbffr