Amazon
Customer Growth Manager, Amazon Shipping
This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience.
The CGM will work closely with onshore CGMs.
Key job responsibilities
Pickup Support – Resolve missed, delayed, or urgent pickup requests. Minimise shipper disruptions through timely coordination and response.
Tracking and Delivery Resolution – Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns.
Billing & Account Management – Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points.
Claims Assistance – Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy.
Proactive Account Optimization – Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self‑service tools and best practices.
Complex or Cross‑functional Escalations – Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis‑shipments, drop trailer incidents, or API integration errors.
A day in the life Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.
Basic Qualifications
3+ years of business development, partnership management, or sourcing new business experience.
3+ years of developing, negotiating and executing business agreements experience.
Bachelor's degree.
Experience with sales CRM tools such as Salesforce or similar software.
Experience in setting up and managing a sales pipeline.
Preferred Qualifications
Experience interpreting data and making business recommendations.
Experience in online advertising or high-tech products/services.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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The CGM will work closely with onshore CGMs.
Key job responsibilities
Pickup Support – Resolve missed, delayed, or urgent pickup requests. Minimise shipper disruptions through timely coordination and response.
Tracking and Delivery Resolution – Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns.
Billing & Account Management – Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points.
Claims Assistance – Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy.
Proactive Account Optimization – Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self‑service tools and best practices.
Complex or Cross‑functional Escalations – Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis‑shipments, drop trailer incidents, or API integration errors.
A day in the life Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.
Basic Qualifications
3+ years of business development, partnership management, or sourcing new business experience.
3+ years of developing, negotiating and executing business agreements experience.
Bachelor's degree.
Experience with sales CRM tools such as Salesforce or similar software.
Experience in setting up and managing a sales pipeline.
Preferred Qualifications
Experience interpreting data and making business recommendations.
Experience in online advertising or high-tech products/services.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr