Capital City Bank Group, Inc.
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Retail Banker - Shawmut Office
role at
Capital City Bank Group, Inc.
5 days ago Be among the first 25 applicants
Description Retail Banker - Capital City Bank - More than your bank, your banker.
General Summary The Retail Banker (RB) position provides prompt, efficient and friendly service to clients. This role assists clients with their banking needs, which may include introducing clients to technology. Provides information about Bank products and services as well as identifies opportunities through conversations to satisfy clients’ and prospective clients’ financial needs and goals. Follows established policies and procedures. A Retail Banker will be responsive to both Personal Banker and Teller needs of clients. All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal Duties and Responsibilities
Must be energetic, engaging and able to handle various client interactions with innovative banking technologies.
Opens, closes, services and supports all accounts, products and services.
Uses various programs to ensure work is completed accurately and in compliance with regulations, such as Bank Secrecy Act, Reg CC, Privacy, Currency Transaction Reporting.
Responds to client questions or concerns in a quick, courteous and friendly manner.
Cross-sells Bank products and services, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division and Bank goals.
Enters data, updates and maintains client information and status of referrals and leads, in Synapsis.
Follows procedures for open/close office and robbery response.
Educate clients regarding ID fraud, phishing scams.
Process consumer and commercial transactions, i.e.: account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments, when applicable.
Keeps cash secure and maintains a high level of safety and security. Maintains cash levels; balances cash drawer daily; scans Teller work.
Follows procedures including researching, and locating outages, thereby limiting violations of Teller and Personal Banker Performance Balancing Standards.
Attends meetings and training sessions, as required.
Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.
Knowledge, Skills And Abilities (KSA) Required
Excellent interpersonal skills required to verbally communicate effectively and interact positively with clients, associates and business partners.
Ability to follow detailed instructions and a wide range of procedures requiring some judgement.
Requires concentration to avoid mistakes in counting cash.
Proficiency in data entry/typing.
Ability to perform basic mathematical computations using various business machines and/or computers.
Ability to stand and/or sit for long periods of time.
Ability to apply initiative and work with minimal supervision.
Ability to exercise sound and reasonable judgement.
Sales, retail and/or referral experience is preferable, particularly in cross-marketing products and service.
Must have attained the age of 18 for coverage under insurance bond.
Use of and/or understand of Capital City Bank products and services is a plus.
Education Minimum high school diploma or equivalent required. Some college preferred, but not required. Relevant experience may substitute for the education requirement. Successful completion of in‑house training program or other approved training program is a plus.
Working Conditions
Works at desk in lobby and behind Teller line.
Regular contact with clients, associates and supervisor.
Repetitive motions.
Close visual acuity.
Some lifting of heavy coins.
Position requires sitting, standing, stooping, kneeling, and squatting.
Receiving currency from all sources may cause environment to be temporarily unclean.
Lobby environment requires professional demeanor, conduct and appearance.
In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.
Benefits
Medical, Dental and Vision
Life Insurance
401(k) with Matching
Flexible Spending Accounts
Tuition Assistance
Stock Purchase
Discounts on Products and Services
EEO Statement Capital City Bank associates are our greatest asset. We offer the following benefits: … The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Other Job Information This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time.
Full Time - M-F; some Saturdays
Part Time 30-39 Hours per week; some Saturdays
Part Time 20-29; not to exceed 29 hours per week (including Saturdays)
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales
Industries Banking
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Retail Banker - Shawmut Office
role at
Capital City Bank Group, Inc.
5 days ago Be among the first 25 applicants
Description Retail Banker - Capital City Bank - More than your bank, your banker.
General Summary The Retail Banker (RB) position provides prompt, efficient and friendly service to clients. This role assists clients with their banking needs, which may include introducing clients to technology. Provides information about Bank products and services as well as identifies opportunities through conversations to satisfy clients’ and prospective clients’ financial needs and goals. Follows established policies and procedures. A Retail Banker will be responsive to both Personal Banker and Teller needs of clients. All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal Duties and Responsibilities
Must be energetic, engaging and able to handle various client interactions with innovative banking technologies.
Opens, closes, services and supports all accounts, products and services.
Uses various programs to ensure work is completed accurately and in compliance with regulations, such as Bank Secrecy Act, Reg CC, Privacy, Currency Transaction Reporting.
Responds to client questions or concerns in a quick, courteous and friendly manner.
Cross-sells Bank products and services, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division and Bank goals.
Enters data, updates and maintains client information and status of referrals and leads, in Synapsis.
Follows procedures for open/close office and robbery response.
Educate clients regarding ID fraud, phishing scams.
Process consumer and commercial transactions, i.e.: account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments, when applicable.
Keeps cash secure and maintains a high level of safety and security. Maintains cash levels; balances cash drawer daily; scans Teller work.
Follows procedures including researching, and locating outages, thereby limiting violations of Teller and Personal Banker Performance Balancing Standards.
Attends meetings and training sessions, as required.
Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.
Knowledge, Skills And Abilities (KSA) Required
Excellent interpersonal skills required to verbally communicate effectively and interact positively with clients, associates and business partners.
Ability to follow detailed instructions and a wide range of procedures requiring some judgement.
Requires concentration to avoid mistakes in counting cash.
Proficiency in data entry/typing.
Ability to perform basic mathematical computations using various business machines and/or computers.
Ability to stand and/or sit for long periods of time.
Ability to apply initiative and work with minimal supervision.
Ability to exercise sound and reasonable judgement.
Sales, retail and/or referral experience is preferable, particularly in cross-marketing products and service.
Must have attained the age of 18 for coverage under insurance bond.
Use of and/or understand of Capital City Bank products and services is a plus.
Education Minimum high school diploma or equivalent required. Some college preferred, but not required. Relevant experience may substitute for the education requirement. Successful completion of in‑house training program or other approved training program is a plus.
Working Conditions
Works at desk in lobby and behind Teller line.
Regular contact with clients, associates and supervisor.
Repetitive motions.
Close visual acuity.
Some lifting of heavy coins.
Position requires sitting, standing, stooping, kneeling, and squatting.
Receiving currency from all sources may cause environment to be temporarily unclean.
Lobby environment requires professional demeanor, conduct and appearance.
In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.
Benefits
Medical, Dental and Vision
Life Insurance
401(k) with Matching
Flexible Spending Accounts
Tuition Assistance
Stock Purchase
Discounts on Products and Services
EEO Statement Capital City Bank associates are our greatest asset. We offer the following benefits: … The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Other Job Information This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time.
Full Time - M-F; some Saturdays
Part Time 30-39 Hours per week; some Saturdays
Part Time 20-29; not to exceed 29 hours per week (including Saturdays)
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales
Industries Banking
#J-18808-Ljbffr