AutoNation
Service Advisor - Buick GMC West
at AutoNation
Join to apply for the Service Advisor - Buick GMC West role at AutoNation
As a Service Advisor you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll use leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. In this position, you’ll be expected to explain technicians’ recommendations to customers in easy‑to‑understand language and suggest upsell opportunities to keep the vehicle safe.
What I Do Every Day
Set, confirm and prepare appointments with customers so they have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and an acceptable, safe driving record
Commission pay range is expected to be from $4,000 - $8,000 per month.
Benefits & Perks
Competitive compensation and 401(k) matching
Healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Seniority Level Entry level
Employment type Full‑time
Job function Other
Industries Retail Motor Vehicles
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at AutoNation
Join to apply for the Service Advisor - Buick GMC West role at AutoNation
As a Service Advisor you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll use leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. In this position, you’ll be expected to explain technicians’ recommendations to customers in easy‑to‑understand language and suggest upsell opportunities to keep the vehicle safe.
What I Do Every Day
Set, confirm and prepare appointments with customers so they have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and an acceptable, safe driving record
Commission pay range is expected to be from $4,000 - $8,000 per month.
Benefits & Perks
Competitive compensation and 401(k) matching
Healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Seniority Level Entry level
Employment type Full‑time
Job function Other
Industries Retail Motor Vehicles
#J-18808-Ljbffr