Hines Park Lincoln
3 days ago Be among the first 25 applicants
At Hines Park, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Hines Park Lincoln is looking to add a Mobile Service Advisor to our team who is organized, responsive, and strives to give their clients the best possible experience. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
Medical insurance
Dental and vision insurance
Paid vacation time
401(k) plan with employer match
Growth opportunities
Family owned and operated
Great work environment
Employee pricing on vehicles, services and parts
No late nights or weekends
Responsibilities
Ensure that customers receive prompt, courteous, transparent and effective service
Write accurate repair orders and get all clients approval before beginning work on their vehicles
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of the mobile technicians' time is consistently sold to service customers
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Basic knowledge of how a vehicle works
Previous experience as a Service Advisor is preferred, Ford or Lincoln experience is a plus!
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Hines Park Lincoln by 2x
Get notified about new Service Advisor jobs in
Plymouth, MI .
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At Hines Park, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Hines Park Lincoln is looking to add a Mobile Service Advisor to our team who is organized, responsive, and strives to give their clients the best possible experience. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
Medical insurance
Dental and vision insurance
Paid vacation time
401(k) plan with employer match
Growth opportunities
Family owned and operated
Great work environment
Employee pricing on vehicles, services and parts
No late nights or weekends
Responsibilities
Ensure that customers receive prompt, courteous, transparent and effective service
Write accurate repair orders and get all clients approval before beginning work on their vehicles
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of the mobile technicians' time is consistently sold to service customers
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Basic knowledge of how a vehicle works
Previous experience as a Service Advisor is preferred, Ford or Lincoln experience is a plus!
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Hines Park Lincoln by 2x
Get notified about new Service Advisor jobs in
Plymouth, MI .
#J-18808-Ljbffr