DICK'S Sporting Goods
Sr. eCommerce Experience Strategist -Operations
DICK'S Sporting Goods, Coraopolis, Pennsylvania, United States
Sr. eCommerce Experience Strategist – Operations
At
DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
Overview A
Senior Strategist
on the
Ship to Home
team serves as a subject matter expert on fulfillment performance and athlete experience. They focus on optimizing every aspect of the Ship to Home journey—from how fulfillment options are presented on‑site, to delivery and assembly experiences, to improving speed and quality of delivery.
We’re seeking a candidate with strong operational acumen who can work cross‑functionally to enhance execution across Ship to Home fulfillment. This strategist will own the experience shaped by operational logic and strategy, spanning order sourcing, store and DC fulfillment, and last‑mile delivery.
Key Responsibilities
Synthesizing insights from large, complex fulfillment data sets while considering customer feedback, user research, and stakeholder input to identify and size opportunities
Shaping operational strategies that balance teammate and athlete experience, program profitability, and execution complexity
Navigating cross‑functional impacts across fulfillment processes and adjacent programs
Perform analysis and research to define and understand athlete expectations related to Ship to Home fulfillment within their areas of focus
Leverage data and qualitative information to unearth opportunities and build fact‑based strategies for continual improvement
Build and maintain exceptional cross‑functional relationships as a partner to build actionable strategies and tactics and influence change
Utilize learnings to develop and maintain roadmaps for areas of focus, while ensuring cross‑functional buy‑in and partnership
Lead the implementation of various fulfillment initiatives that will improve the athlete experience
Communicate clearly and compellingly with senior leaders and stakeholders
Qualifications
Bachelor’s degree
5–7 years of product/program management, business development, management consulting, analytics, direct‑to‑consumer fulfillment (preferred)
Process design experience (preferred)
User‑centered design training or experience (preferred)
Experience managing data in large, enterprise‑level applications such as Manhattan, INTERA, etc. (plus)
Familiarity with database structures and capabilities (preferred)
Mastery of MS Office (PowerPoint, Excel)
SQL experience (plus)
Ability to manipulate and analyze large data sets and draw insight
Strong written, verbal, and presentation communication skills
Demonstrated experience in operational roles or environments
Keen intellectual curiosity and passion for continuous improvement
Understanding of the eCommerce direct‑to‑consumer fulfillment market and dynamics
Effective partner across the enterprise and establish and maintain strong partnerships
Virtual Requirements
Cameras must be on during all virtual interviews
AI tools are not permitted during the interview process
Offers contingent on a satisfactory background check which may include ID verification
#J-18808-Ljbffr
DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
Overview A
Senior Strategist
on the
Ship to Home
team serves as a subject matter expert on fulfillment performance and athlete experience. They focus on optimizing every aspect of the Ship to Home journey—from how fulfillment options are presented on‑site, to delivery and assembly experiences, to improving speed and quality of delivery.
We’re seeking a candidate with strong operational acumen who can work cross‑functionally to enhance execution across Ship to Home fulfillment. This strategist will own the experience shaped by operational logic and strategy, spanning order sourcing, store and DC fulfillment, and last‑mile delivery.
Key Responsibilities
Synthesizing insights from large, complex fulfillment data sets while considering customer feedback, user research, and stakeholder input to identify and size opportunities
Shaping operational strategies that balance teammate and athlete experience, program profitability, and execution complexity
Navigating cross‑functional impacts across fulfillment processes and adjacent programs
Perform analysis and research to define and understand athlete expectations related to Ship to Home fulfillment within their areas of focus
Leverage data and qualitative information to unearth opportunities and build fact‑based strategies for continual improvement
Build and maintain exceptional cross‑functional relationships as a partner to build actionable strategies and tactics and influence change
Utilize learnings to develop and maintain roadmaps for areas of focus, while ensuring cross‑functional buy‑in and partnership
Lead the implementation of various fulfillment initiatives that will improve the athlete experience
Communicate clearly and compellingly with senior leaders and stakeholders
Qualifications
Bachelor’s degree
5–7 years of product/program management, business development, management consulting, analytics, direct‑to‑consumer fulfillment (preferred)
Process design experience (preferred)
User‑centered design training or experience (preferred)
Experience managing data in large, enterprise‑level applications such as Manhattan, INTERA, etc. (plus)
Familiarity with database structures and capabilities (preferred)
Mastery of MS Office (PowerPoint, Excel)
SQL experience (plus)
Ability to manipulate and analyze large data sets and draw insight
Strong written, verbal, and presentation communication skills
Demonstrated experience in operational roles or environments
Keen intellectual curiosity and passion for continuous improvement
Understanding of the eCommerce direct‑to‑consumer fulfillment market and dynamics
Effective partner across the enterprise and establish and maintain strong partnerships
Virtual Requirements
Cameras must be on during all virtual interviews
AI tools are not permitted during the interview process
Offers contingent on a satisfactory background check which may include ID verification
#J-18808-Ljbffr