SAIC
Job ID 2511453
Location
Remote Work, IA, US
Date Posted
2026-01-05
Category
Information Technology
Subcategory
Technical Support
Schedule
Full-time
Shift
Day Job
Travel
No
Clearance Level
Public Trust
Potential for Remote Work
Yes
Salary
Up to $40,000. Target salary range represents typical salary for this position.
Service Desk Agent – Overview SAIC is seeking a Service Desk Agent to support the U.S. Military Support (USMS). The Tier 1 agent is the first line of contact with the USMS customer base and works fully remote at $16/hr.
Responsibilities
Provide detailed solutions to end-users using knowledge base articles on Windows, Office 365, and various operational applications.
Document all calls, communications, and troubleshooting steps with proper grammar.
Maintain ownership of pending tickets, following up with end-users and escalating as necessary.
Research customer concerns and find appropriate resolutions using robust knowledge bases.
Follow IT and security policies set by SAIC and USMS.
Support team members through group communications.
Maintain assigned computer equipment and keep software/or operating systems updated.
Complete required trainings for SAIC and USMS.
Perform other duties as assigned.
Qualifications
Associate’s degree in IT or related field preferred, or high school with up to 2 years of technical service desk experience.
United States citizenship and ability to obtain a Federal Government Public Trust clearance before assignment.
Ability to obtain an HDI Certification within 6 months of employment.
Ability to comply with and promote corporate IT policies.
Excellent written and oral communication skills, high accuracy and attention to detail; proficient with Microsoft Teams, email, and ticketing systems.
Self‑motivated, able to work effectively in a fast‑paced support team environment.
Proficient troubleshooting of Windows 10/11, Microsoft Office 365, and standard applications; experience troubleshooting network connectivity, VPN, and remote user support.
Preferred entry‑level IT certifications.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Computer Hardware Manufacturing, Defense and Space Manufacturing, IT Services, and IT Consulting
Referrals Referrals increase your chances of interviewing at SAIC by 2x.
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Location
Remote Work, IA, US
Date Posted
2026-01-05
Category
Information Technology
Subcategory
Technical Support
Schedule
Full-time
Shift
Day Job
Travel
No
Clearance Level
Public Trust
Potential for Remote Work
Yes
Salary
Up to $40,000. Target salary range represents typical salary for this position.
Service Desk Agent – Overview SAIC is seeking a Service Desk Agent to support the U.S. Military Support (USMS). The Tier 1 agent is the first line of contact with the USMS customer base and works fully remote at $16/hr.
Responsibilities
Provide detailed solutions to end-users using knowledge base articles on Windows, Office 365, and various operational applications.
Document all calls, communications, and troubleshooting steps with proper grammar.
Maintain ownership of pending tickets, following up with end-users and escalating as necessary.
Research customer concerns and find appropriate resolutions using robust knowledge bases.
Follow IT and security policies set by SAIC and USMS.
Support team members through group communications.
Maintain assigned computer equipment and keep software/or operating systems updated.
Complete required trainings for SAIC and USMS.
Perform other duties as assigned.
Qualifications
Associate’s degree in IT or related field preferred, or high school with up to 2 years of technical service desk experience.
United States citizenship and ability to obtain a Federal Government Public Trust clearance before assignment.
Ability to obtain an HDI Certification within 6 months of employment.
Ability to comply with and promote corporate IT policies.
Excellent written and oral communication skills, high accuracy and attention to detail; proficient with Microsoft Teams, email, and ticketing systems.
Self‑motivated, able to work effectively in a fast‑paced support team environment.
Proficient troubleshooting of Windows 10/11, Microsoft Office 365, and standard applications; experience troubleshooting network connectivity, VPN, and remote user support.
Preferred entry‑level IT certifications.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Computer Hardware Manufacturing, Defense and Space Manufacturing, IT Services, and IT Consulting
Referrals Referrals increase your chances of interviewing at SAIC by 2x.
Job Alerts Sign in to set job alerts for “Service Desk Agent” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, starting with the help of AI.
#J-18808-Ljbffr