Goodwill Houston
Job Title:
Outlet Key Holder
FLSA Status:
Non‑Exempt
Payrate:
$16.00
Location:
9320 Hwy 6 N, Houston, TX 77095
Shift:
Closing Shift 1:00pm-9:00pm, weekend availability required.
Position Summary Under the leadership of the Store Manager and District Director, the RTL will assist with day‑to‑day operations and management of the store and donation area, ensuring efficient and cost‑effective operation through world‑class customer service, processing donated goods, quality control, and maintaining a productive workforce.
Essential Duties and Responsibilities
Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day‑to‑day store operations.
Manage and influence team by communicating clear company goals daily, weekly and monthly.
Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
Supervise and assist with the training and development of Team Members.
Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston policies and procedures.
Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
Perform other duties as assigned by management.
Additional Responsibilities
Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
Ability to multi‑task, make quick decisions, adapt to change, and work in a team‑orientated, fast‑paced environment.
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
Maintain safe work practices, good housekeeping standards, keep aisles and pathways clear, and keep work areas neat and clean.
Adheres to local, state and federal laws and regulations.
Minimum Qualifications
High school diploma or equivalent preferred.
One (1) to two (2) years of retail sales experience preferred.
Management/Supervisor experience of one (1) or more years preferred.
Basic computer skills.
Good time management and organizational skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Must have reliable transportation.
Key Performing Indicators (KPI)
Transaction Value (Assigned District vs. Goal)
Donor Value (Assigned District vs Budget)
Donors Integrity and Growth (Assigned District vs Budget)
Budget Sales vs. Actual Sales (Assigned District vs Budget)
Payroll as a Percent of Revenue (Assigned Districts vs. Goal)
Budgeted Profit vs. Actual Profit (Assigned District vs. Goal)
Retention Rate (Measured by annual leadership retention vs. LY, 30‑New Hire date vs. goal, and Annual Retention Rates vs. LY)
Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district)
Change Roundup as a % of Transaction (>30 and higher than previous year)
Active with Zero hours TMs vs Goal (Zero (0) – 28+ days) – Assigned District
Administration – Performance management / Training (Assigned District at)
Reporting – Team Meeting Minutes, Safety, Over/Short (Assigned District)
Safety – 95% quarterly safety metric score
GWH LMS Training completion
Physical Requirements / Work Environment The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to 40 lbs. (fixture parts, cartons of product). Indoor work environment with exposure to outside temperatures. Noise level is usually moderate.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Non‑profit Organizations
#J-18808-Ljbffr
Outlet Key Holder
FLSA Status:
Non‑Exempt
Payrate:
$16.00
Location:
9320 Hwy 6 N, Houston, TX 77095
Shift:
Closing Shift 1:00pm-9:00pm, weekend availability required.
Position Summary Under the leadership of the Store Manager and District Director, the RTL will assist with day‑to‑day operations and management of the store and donation area, ensuring efficient and cost‑effective operation through world‑class customer service, processing donated goods, quality control, and maintaining a productive workforce.
Essential Duties and Responsibilities
Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day‑to‑day store operations.
Manage and influence team by communicating clear company goals daily, weekly and monthly.
Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
Supervise and assist with the training and development of Team Members.
Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston policies and procedures.
Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
Perform other duties as assigned by management.
Additional Responsibilities
Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
Ability to multi‑task, make quick decisions, adapt to change, and work in a team‑orientated, fast‑paced environment.
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
Maintain safe work practices, good housekeeping standards, keep aisles and pathways clear, and keep work areas neat and clean.
Adheres to local, state and federal laws and regulations.
Minimum Qualifications
High school diploma or equivalent preferred.
One (1) to two (2) years of retail sales experience preferred.
Management/Supervisor experience of one (1) or more years preferred.
Basic computer skills.
Good time management and organizational skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Must have reliable transportation.
Key Performing Indicators (KPI)
Transaction Value (Assigned District vs. Goal)
Donor Value (Assigned District vs Budget)
Donors Integrity and Growth (Assigned District vs Budget)
Budget Sales vs. Actual Sales (Assigned District vs Budget)
Payroll as a Percent of Revenue (Assigned Districts vs. Goal)
Budgeted Profit vs. Actual Profit (Assigned District vs. Goal)
Retention Rate (Measured by annual leadership retention vs. LY, 30‑New Hire date vs. goal, and Annual Retention Rates vs. LY)
Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district)
Change Roundup as a % of Transaction (>30 and higher than previous year)
Active with Zero hours TMs vs Goal (Zero (0) – 28+ days) – Assigned District
Administration – Performance management / Training (Assigned District at)
Reporting – Team Meeting Minutes, Safety, Over/Short (Assigned District)
Safety – 95% quarterly safety metric score
GWH LMS Training completion
Physical Requirements / Work Environment The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to 40 lbs. (fixture parts, cartons of product). Indoor work environment with exposure to outside temperatures. Noise level is usually moderate.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Non‑profit Organizations
#J-18808-Ljbffr