ManpowerGroup Global, Inc.
Our client is seeking a Help Desk to join their team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused attitude which will align successfully in the organization.
Job Title:
Help Desk
Location:
Madison, WI - Onsite
Shift hours:
Monday - Friday 4:00pm to 12:30am
Duration:
6+ months with highly possible extension
Pay Range:
$18 - $19.50 / hr. W2
What's the Job?
Provide support to end users on a variety of IT issues, including password resets and network access assistance.
Identify, research, and resolve technical issues reported by employees, citizens, and monitoring systems.
Respond to telephone calls, emails, and personnel requests for technical support promptly and professionally.
Assist both state agency employees and citizens in accessing and using Wisconsin applications effectively.
Document, track, and monitor problems to ensure timely resolution and identify trends for continuous improvement.
What's Needed?
Minimum of 6 months experience in customer service, call centers, or basic IT troubleshooting.
Strong communication skills and the ability to work in a fast-paced environment.
Basic knowledge of IT support concepts, practices, and procedures.
Willingness to work the 2nd shift hours: Monday - Friday, 4:00 pm to 12:30 am, with a 30-minute unpaid lunch.
Must be a Wisconsin resident or willing to relocate to Wisconsin at own expense prior to start date.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
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Job Title:
Help Desk
Location:
Madison, WI - Onsite
Shift hours:
Monday - Friday 4:00pm to 12:30am
Duration:
6+ months with highly possible extension
Pay Range:
$18 - $19.50 / hr. W2
What's the Job?
Provide support to end users on a variety of IT issues, including password resets and network access assistance.
Identify, research, and resolve technical issues reported by employees, citizens, and monitoring systems.
Respond to telephone calls, emails, and personnel requests for technical support promptly and professionally.
Assist both state agency employees and citizens in accessing and using Wisconsin applications effectively.
Document, track, and monitor problems to ensure timely resolution and identify trends for continuous improvement.
What's Needed?
Minimum of 6 months experience in customer service, call centers, or basic IT troubleshooting.
Strong communication skills and the ability to work in a fast-paced environment.
Basic knowledge of IT support concepts, practices, and procedures.
Willingness to work the 2nd shift hours: Monday - Friday, 4:00 pm to 12:30 am, with a 30-minute unpaid lunch.
Must be a Wisconsin resident or willing to relocate to Wisconsin at own expense prior to start date.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
#J-18808-Ljbffr