GAT Airline Ground Support
Customer Service Agent – GAT Airline Ground Support
As a customer service agent, you are the first impression of a passenger's airport experience. You will check in and ticket passengers, escort them to and from aircraft, and resolve customer complaints. This role requires proficiency with computer systems, excellent customer assistance, and a positive, professional image. You must work in a fast‑paced environment within time constraints to meet published departure goals.
Responsibilities
Greet and assist all customers promptly, friendly, and courteously over the phone and in person.
Announce both incoming and outgoing flights.
Handle credit card and personal check transactions accurately, accounting for all collections and performing airline close‑out procedures.
Accept and process checked baggage up to 100 lbs. and place it on conveyors.
Operate jetways, opening, closing, and securing aircraft doors before and after arrival.
Use airline computer systems to provide flight arrival and departure information, ticketing, boarding documents, baggage documentation, and cargo tracking information.
Stand and work in one location for up to four hours at a time.
Escort unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements
Must be at least 18 years old.
High school diploma, GED, or equivalent work experience; strong attention to detail.
Ability to read, speak, and understand English.
Ability to stand for long periods of time.
Good communication skills and a friendly, outgoing personality on the phone and in person.
Entry‑level computer skills.
Occasional lifting of bags or items weighing 50–70 pounds.
Pass a comprehensive pre‑employment background check (including fingerprinting and federal criminal history check).
Availability to work nights, weekends, and holidays.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Airlines and Aviation
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Responsibilities
Greet and assist all customers promptly, friendly, and courteously over the phone and in person.
Announce both incoming and outgoing flights.
Handle credit card and personal check transactions accurately, accounting for all collections and performing airline close‑out procedures.
Accept and process checked baggage up to 100 lbs. and place it on conveyors.
Operate jetways, opening, closing, and securing aircraft doors before and after arrival.
Use airline computer systems to provide flight arrival and departure information, ticketing, boarding documents, baggage documentation, and cargo tracking information.
Stand and work in one location for up to four hours at a time.
Escort unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements
Must be at least 18 years old.
High school diploma, GED, or equivalent work experience; strong attention to detail.
Ability to read, speak, and understand English.
Ability to stand for long periods of time.
Good communication skills and a friendly, outgoing personality on the phone and in person.
Entry‑level computer skills.
Occasional lifting of bags or items weighing 50–70 pounds.
Pass a comprehensive pre‑employment background check (including fingerprinting and federal criminal history check).
Availability to work nights, weekends, and holidays.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Airlines and Aviation
#J-18808-Ljbffr