Ryder System, Inc.
Job Description
At Ryder, our most important competitive advantage is our people. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! Location
Long Island, NY Hours & Schedule
Hours: 8:30 AM - 5:00 PM Schedule: Monday to Friday Job Summary
This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building. We allow you to carve out your own career path and promote from within based on performance. The program is designed to be completed in 18-24 months, with opportunity to complete in as little as 12 months. Essential Functions
Handle the sales and process inbound calls as well as outbound solicitation Maintain current and accurate data within the company's marketing database Generate rental, lease and used vehicle sales leads Manage all rental asset processes to include Vehicle PM and cleanliness standards Meet overall Ryder market share by successfully executing the sales and marketing initiatives Maintain compliance with company, local, state, federal and other regulatory agencies Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base Additional Responsibilities
On a voluntary basis and based on scheduling, perform the role of On-Call Representative as determined by Supervisor Perform other duties as assigned Skills and Abilities
Strong verbal and written communication skills Excellent communication and interpersonal skills Possesses flexibility to work in a fast paced, dynamic environment High energy, self‑motivated, self‑directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast‑paced environment Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Detail oriented with strong follow‑up practices Possess a high degree of common sense and the aptitude to learn quickly Ability to relocate in the region/US at the conclusion of the training program Must be computer literate intermediate required Qualifications
Bachelor's degree required business administration or similar related degree One (1) year or more customer service with issues resolution experience preferred Must be computer literate intermediate required Compensation
Minimum Pay Range: $50,000 Maximum Pay Range: $55,000 Benefits
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. EEO Statement
Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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At Ryder, our most important competitive advantage is our people. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! Location
Long Island, NY Hours & Schedule
Hours: 8:30 AM - 5:00 PM Schedule: Monday to Friday Job Summary
This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building. We allow you to carve out your own career path and promote from within based on performance. The program is designed to be completed in 18-24 months, with opportunity to complete in as little as 12 months. Essential Functions
Handle the sales and process inbound calls as well as outbound solicitation Maintain current and accurate data within the company's marketing database Generate rental, lease and used vehicle sales leads Manage all rental asset processes to include Vehicle PM and cleanliness standards Meet overall Ryder market share by successfully executing the sales and marketing initiatives Maintain compliance with company, local, state, federal and other regulatory agencies Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base Additional Responsibilities
On a voluntary basis and based on scheduling, perform the role of On-Call Representative as determined by Supervisor Perform other duties as assigned Skills and Abilities
Strong verbal and written communication skills Excellent communication and interpersonal skills Possesses flexibility to work in a fast paced, dynamic environment High energy, self‑motivated, self‑directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast‑paced environment Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Detail oriented with strong follow‑up practices Possess a high degree of common sense and the aptitude to learn quickly Ability to relocate in the region/US at the conclusion of the training program Must be computer literate intermediate required Qualifications
Bachelor's degree required business administration or similar related degree One (1) year or more customer service with issues resolution experience preferred Must be computer literate intermediate required Compensation
Minimum Pay Range: $50,000 Maximum Pay Range: $55,000 Benefits
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. EEO Statement
Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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